Can't Send or Receive Email

The best thing to do to find out if you can send and receive email is to log in to Frontier Webmail at ( and send an email to yourself. If you don't receive the email you sent, then your email software is probably configured incorrectly. If this happens to you, or if you are still having issues, please call 1.877.462.0488 for assistance.

If you are seeing this email error:

"553 sorry, your mail was administratively denied (#5.7.1)"

…your email account might not be properly configured with Frontier email servers. To correct the error, you will need to configure your email client with an email address other than that which produced the error message (for example:,,,, or The reply-to email address in your email client can be set to whatever you wish.

If that does not correct the problem, you must enable SMTP authentication to our outgoing (SMTP) mail server. If you are having difficulties with your Frontier email address, follow the instructions provided by your software. If this is an issue with a non-Frontier email address, please contact your provider. For example, if it's a Gmail account, contact Google's Gmail support team.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Change My Password

You have different passwords to keep your Frontier services secure. Your Frontier ID Password is for paying your bill and logging in to My Account. Your Frontier Email Password is ...

Read More
Set Up Email in Other Programs

We've put together step-by-step instructions to help you set up your Frontier email account in 4 of the most popular email programs. (Not sure which one you're using? Find out how to ...

Read More
Use Frontier Yahoo! Mail

Frontier Yahoo! Mail lets you check your email from any device you use to connect to the internet. Send and receive email, create and maintain an address book, whether you’re home or on the ...

Read More