Can't Send or Receive Email

The best thing to do to find out if you can send and receive email is to log in to Frontier Webmail at ( and send an email to yourself. If you don't receive the email you sent, then your email software is probably configured incorrectly. If this happens to you, or if you are still having issues, please call 1.877.462.0488 for assistance.

If you are seeing this email error:

"553 sorry, your mail was administratively denied (#5.7.1)"

…your email account might not be properly configured with Frontier email servers. To correct the error, you will need to configure your email client with an email address other than that which produced the error message (for example:,,,, or The reply-to email address in your email client can be set to whatever you wish.

If that does not correct the problem, you must enable SMTP authentication to our outgoing (SMTP) mail server. If you are having difficulties with your Frontier email address, follow the Enable SMTP Authentication instructions for your software. If this is an issue with a non-Frontier email address, please contact your provider. For example, if it's a Gmail account, contact Google's Gmail support team.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Change My Password

Here are instructions for changing your passwords—and tips for a secure password. Change Your Frontier ID password 1 Log In to ...

Read More
Set Up Email in Other Programs

We've put together step-by-step instructions to help you set up your Frontier email account in a wide variety of email programs that you might be using. (Not sure? Find out how to tell ...

Read More
Enable SMTP Authentication

Once you've followed the instructions to set up your Frontier email account in the email program of your choice (see Set Up Email in Other Programs), you'll need to follow these ...

Read More