Tips & Troubleshooting

Use these instructions if you run into a specific problem, have a question, or want to learn more about using your Frontier Yahoo! Mail account.

The preview pane lets you see into the contents of an email even before you open it. You can turn it on or off, or place it beneath or to the right of message listings in your inbox. Here's how:

  1. Log in to Frontier Yahoo! Mail and click the Options icon on the top right-hand side of the screen. (It looks like a gear.)

    gear icon

  2. Click Settings and select Viewing email.

    Frontier Yahoo! Mail 27

  3. Select your preference of viewing the preview pane beneath the message listing or to the right of the message listing.
  4. Click Save.

You can use the following keyboard shortcuts within Frontier Yahoo! Mail:

Action Keyboard Shortcut
Check Mail (jumps to Inbox if you're not already there) M
Check all Mail Shift + M
Attach Files (one at a time) PC: Ctrl+Shift+U
Mac: Cmd+Shift+U
Note: Not available in Internet Explorer
Show CC Field (from TO field) Right arrow key, right arrow key, then Enter
Save as a Draft PC: Ctrl+S
Mac: Cmd+S
Start a New Email Message N
Search S
Send Message PC: Ctrl+Enter
Mac: Cmd+Return
Reply to a Message R
Reply All to a Message A
Forward a Message F
Print Message PC: Ctrl+P
Mac: Cmd+P or P
Delete Message Delete key
View Next Message Up Ctrl+, (comma)
View Next Message Down Ctrl+. (period)

To help reduce  spam we limit the amount of mail our customers can send per hour and per day. These limits are high enough to ensure that you can send mail within a reasonable quantity, but should help stop large volumes of mail that may be generated by spam bots, viruses, etc.

The amount of space you have on the Frontier mail server depends on your service plan. To find out how much space you have, log in to the  Frontier Account Editor* using your complete Frontier, FrontierNet, Citlink, NewNorth, Epix, or Global Valley email address. Click Email > Web Site Storage Usage. You won't be able to exceed your space allotment on the mail server. If a message arrives that would exceed your quota, it will be bounced back to the sender with a notice stating that you are over quota and that the message cannot be delivered.

We recommend that you try not to send any attachments larger than 2–3 megabytes in size:

  • Try saving your pictures in .jpg (not .bmp) format—it takes up less space and speeds up the sending process.
  • Consider using your FTP space instead of emailing—that way, you'll just email a link, instead of the entire file. To learn how to do this, read about uploading files using an FTP program in Upload My Web Site.

If you're using your Residential account to send email for your business, consider upgrading to Business class service. The Business class product has a higher hourly / daily message threshold than the Residential product.

Quota Warning: Whenever new mail is added to your mailbox on the mail server, the quota is checked. When the disk usage exceeds 85% of your quota, you will receive an automatic quota warning message. To reduce the amount of space your email is using, consider deleting old or unnecessary messages—particularly messages with large file attachments. Be sure to empty your trash to truly delete the messages.

* You must be on the Frontier network in order to access the Frontier Account Editor. If you are in a hotel or at the office, you may not be able to access the Frontier Account Editor.

Every email message includes a block of text at the top that is referred to as the header. The header contains details about the message, including the sender's information, the recipient's information, the servers that handled the message as it traveled from the sender to the recipient, etc.

To view the headers of an email message in Frontier Yahoo! Mail, while in your inbox:

  1. Click the message in question to highlight it.
  2. Click More in the toolbar above the message.
  3. Select View Full Header.

The header information will be displayed in a new window.

Here are solutions to a few problems you may find. Click the link that best matches the problem you are trying to solve.

With the Frontier Yahoo! Spam Guard protection, messages that are suspected as spam will be sent to your Spam folder automatically by default. Frontier Yahoo! Mail gives you the option to turn this feature off.

You may also choose when to empty your spam folder and choose when to block images.

To access these features:

  1. Log in to Frontier Yahoo! Mail and click the Options icon on the top right-hand side of the screen. (It looks like a gear.)

    gear icon

  2. Click Settings and select Security.
  3. Then make your selections:
    • Choose whether to display images in your incoming emails Never by Default or Always, except in Spam folder.
    • Choose how often to delete your spam, every week, two weeks, or month.
    • If you'd like to use disposable addresses, click Create base name. A disposable email address is an alias for your email address that you can use if you don't want to reveal your "real" email address. This can be handy for online shopping or mailing lists.

    Frontier Yahoo! Mail 28

  4. When finished click Save.

If a message comes into your Frontier Yahoo! mailbox that you consider spam, you can simply mark it as spam and remove it from your Inbox, or you can alert Yahoo! to investigate the matter.

To mark a message as spam, click the checkbox to the left of the message in your Inbox to select it. Then click the Spam button in the toolbar above the Inbox. This will move the message to your Spam folder.

To report a message to Yahoo! for investigation, click the checkbox to select the message, then click the down arrow next to the Spam button. Choose the most appropriate item from the menu:

  • Report Spam
  • Report a Hacked Account
  • Report a  Phishing Scam (find out more below)
  • Not My Mail

Sometimes these scams are very obvious because of the English and spelling errors, but other times they can look very real. It is recommended that you mark a possible phishing scam as such and alert Yahoo! using the method described above.

To prevent any messages from a specific sender coming into your Inbox, you can block their email address. To do so, see Block Email Addresses in the Advanced Topics article.

Note: If you accidentally mark a message a spam, you can retrieve it by clicking the Spam folder, highlighting the message, and clicking the Not Spam button. This will move the message back to the Inbox.

Be sure to watch the videos showing you how to manage spam or phishing emails:

Frontier Yahoo! Mail will occasionally ask you to type in a code prior to sending your message. The most common reasons for this are if you are sending a message to a large number of recipients, or if you are sending a large number of attachments in one message.

The code is designed as a timer to make sure that you are the one who is sending the message, and not a computer bot who is attempting to send out spam email. This is another feature to ensure that your experience with Frontier Yahoo! Mail is safe and secure.

Frontier Yahoo! Mail allows you to send one email message to 100 recipients at one time. For security reasons, at least one of the recipients must be listed in the To: field.

Frontier Mail does not acknowledge send or read receipts. A Send Receipt is a message confirming that your message has been delivered. A Read Receipt is a message that confirms the recipient has opened your email message, but it is possible for the recipient to block any read receipts.

Frontier automatically deletes any UNREAD email messages OLDER THAN 6 MONTHS from our mail server. You will NOT be affected by this policy if you:

  • Download your email into an email client such as Outlook Express, Outlook, Netscape Mail, Eudora, Thunderbird, etc. By downloading your email into an email client, you are saving your messages on your local computer, not on our mail server.
  • Store your Frontier Yahoo! Mail messages in folders other than the Inbox.
  • Regularly read/open your email messages.

You will only be affected if you don't read, open, or retrieve your email messages.

An attachment will not be sent by Frontier Yahoo! Mail until it is scanned for viruses. If the attachment is infected and Frontier Yahoo! Mail is unable to clean it, the attachment will not be sent.

Still need help? Call 1.800.239.4430 or Live Chat

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