Macintosh Operating Systems

Select your Macintosh operating system below.

While on the desktop:

  1. Click on the Apple > Control Panels > TCP/IP.
  2. Make sure that you have both Connect via Ethernet and Configure using DHCP selected at the top of the window.
  3. Make sure that the IP address field reads Will Be Supplied by Server.
  4. If an IP Address is entered, remove it.
  5. Click the box in the upper left-hand corner of the TCP/IP window to close the window and save any changes you may have made.
  6. Restart your computer.

While on the desktop:

  1. Click on the Apple > System Preferences > Network.
  2. Click on the TCP/IP tab at the top of the window that appears.
    • For Location, select DSL.
    • For Show, select Built-In Ethernet
    • For Configure, select Using DHCP.
    • For IP address, you should see 'Provided by DHCP Server'.
  3. If an IP Address is entered, remove it.
  4. Click the box in the upper left-hand corner of the TCP/IP window to close the window and save any changes you may have made.
  5. Restart your computer.
Still need help? Call 1.800.239.4430 or Live Chat

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