Wireless Network Basics

Before you dive into configuring your network, here are some facts to give you an understanding of what the network is all about, from definitions to tips for the best performance.

  1. One piece of equipment: Your Frontier equipment may include a combined High-Speed Internet modem and wireless router. It's all you need to produce your High-Speed Internet connection and let all of your computers, tablets, smart phones, and game consoles share that connection. Your devices need to have wireless capability to be able to "catch" and use the wireless signal from your router.
  2. Interference: Because wireless signals travel through the air, elements of your environment can occasionally interfere with wireless network operations. For example:
    • Building construction: Houses with metal walls or studs, beams and older-style plaster walls that contain metal mesh can pose problems for signal strength. If your signal strength is low or nonexistent, try switching the router to a different channel. Try channels 1, 6, or 11 first, and place your router as high as possible and near the center of your home.
    • Other Devices: Other appliances and equipment can cause what is known as Electromagnetic Interference (EMI). Place your wireless router at least 10 feet from cordless phones or microwaves.
  3. Security: Enable encryption when you configure your router to help protect your network from intruders.
  4. Extended coverage: Wireless extenders can be used to expand your wireless network's coverage, or to extend the wireless signal into hard-to-reach areas.
  5. 802.11 compatibility: There are different types of wireless cards because the technology keeps evolving. Your Frontier router can interface with 802.11b cards or 802.11g cards. The router can be set up for just 802.11g, just 802.11b, or both. Newer 801.11n routers also work within the b/g standard. The difference is the speeds they support. Wireless speeds cannot be guaranteed since they are affected by wall construction, distance, radio frequencies, electronic devices, and more.


  • Place your wireless router near a window if you want to access your service outside.
  • Keep the wireless router away from large metal objects and electronic equipment such as microwave ovens and cordless phones.
  • Use a newer operating system on all computers and devices connected to your home network. Newer operating systems are designed with features and setup wizards specifically for home networking.

Diagram of a wireless network within a home
Computers and other devices on a wireless network communicate through radio signals, not wires, cables or cords.

Frontier's customer service supports any equipment that has been provided to you by Frontier. If your network contains equipment not provided by Frontier, contact the manufacturer for assistance regarding their products.

Still need help? Call 1.800.239.4430 or Live Chat

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