Diagram of a wireless network within a home

You can do more to get the best performance from your wireless network. Here are some basics.

  1. Know Your Equipment: Your Frontier equipment includes a combined High-Speed Internet modem and wireless router. All of your wireless devices—phones, computers, tablets and watches—will be able to access the internet through this piece of equipment.
  2. Prevent Signal Interference: Wireless signals travel through the air. Don't let anything get in their way. For example:
    • Building construction: If your house has metal studs inside the walls, or plaster walls with a wire mesh inside, it can hurt your wireless signal. If your signal strength is low, switch the router to channel 1, 6, or 11. Place your router as high as possible and near the center of your home.
    • Other Devices: Appliances and equipment can cause electromagnetic interference, hurting your wireless signal. Place your wireless router at least 10 feet from cordless phones or microwaves.
  3. Ensure Security: Protect your network from intruders. When you configure your router, choose to enable encryption.
  4. Increase Your Coverage: If your home has hard-to-reach areas with a bad wireless signal, try using a wireless extender.
  5. Check for Compatibility: Wireless devices use many different "protocols" for connectivity due to ever-evolving wireless standards. Rest assured your Frontier router can work with all modern wireless standards including 802.11b, 802.11g, 802.11n, and 802.11ac. This is because each new standard is backward-compatible with the older standards. Older standards cannot support the higher speeds of the new standards. Your router is already configured to support the latest standard at the time of manufacture.

More Tips:

  • Access your internet service outside on your porch. Place your wireless router near a window.
  • Keep your devices current. An updated computer or device will work better with your wireless network. Newer operating systems have features and setup wizards made for home networking.

Frontier's customer service supports any equipment provided to you by Frontier. If your network uses equipment not provided by Frontier, contact the manufacturer for help.

Still need help? Call 1.800.239.4430 or Live Chat

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