Live Chat

Upload Using FTP

Using an FTP program, you can move items from your PC to your personal web space. The following are instructions for uploading a web page using an FTP program such as  SmartFTP (for Windows; free trial available) or  CuteFTP (for PCs running Windows or Mac; free trial available). Typically, you'll need to enter the address of the FTP server, your username and password.

The FTP server address you log in to depends on your email address:

If your email address ends with… Your FTP server is…
(replace "username" with the part of your email address before the @ symbol)

Note: If your email address ends with, you'll need to disable Passive FTP to be able to connect to the FTP server. Click the PASV button as shown in the example below to unhighlight it.

To upload your files with an FTP program:

  1. Log in to the address explained above and you'll see two folders: public_ftp and public_html. Click the public_html folder.

  2. Drag the files from your local computer files to the FTP server window.

  3. Once your files are in the public_html folder, anyone can reach them on the Internet.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Frontier Policies

Please read the  Frontier Acceptable Use Policy (AUP). All Frontier customers must abide by these rules. Here are Frontier's policies regarding some specific topics: Frontier [...]

Read More
Troubleshooting/Add Ons

At Frontier, we want you to have the best possible online experience, and that often includes using features and applications that can enrich your experience. Here are some tips and simple [...]

Read More
Get Better Search Results

Here are a few handy tips to getting the most out of any  search engine: Avoid using common words such as "it" and "how" in your search. These words appear in so many places that [...]

Read More