If you're experiencing slower than expected response times with your Internet connection, here are several tips to help improve your speed. Following these steps in order can help you identify the problem.
How to Improve Your Internet Speed:
Try our Automated Troubleshooting tool
- Log in with your Frontier ID and use our new Automated Troubleshooting tool. (Don't have a Frontier ID? Create one now.)
- If your speed is still slow, go to step 2.
Is it one site or every site?
- If you're seeing slow speeds on a particular website, try visiting two or three other sites and clicking different links.
- If the other pages seem fine, there may be a temporary problem with the site that's being slow for you.
- Try the site at another time to see if it's faster.
- If every website is slow, go to step 3.
Who else is using your home network?
- If there are a lot of wireless devices sharing your home network, your family's activity may cause your connection to slow down.
- Find out if someone is:
- Streaming media
- Downloading large files
- Online gaming
- Broadcasting live video
- If your family always has a lot of traffic, think about getting an update to your modem or an upgrade to your Frontier speed contract.
- If no one else is tying up your network, go to step 4.
Is the problem on one device, or all devices in your home?
- Test some other devices on your home network.
- Is another computer faster? Is your mobile device running OK?
- If all devices are slow, you may have a network issue. Skip to step 7 to reboot your equipment.
- If only one device is slow, the problem is with that device. Go to step 5.
Is your device configured properly?
- Is your slow device new? These support articles may help you:
- Is your wireless device too far from the router? Is something blocking the signal? If it's a computer, try connecting it directly to the router using an Ethernet cable.
- Does your device have a virus? If you have anti-virus software installed, run a full scan on your device to look for problems.
- Updating and refreshing can give your device a boost.
- Try clearing your web browser's cache.
- Disable unused add-ons to your browser.
- Update your browser to the latest version (they're free).
- If you haven't rebooted your computer or mobile device in weeks, a fresh start may help a lot.
- If your device is using an older version of Windows or another older operating system, consider upgrading.
- If you're still having problems with your Internet speed, go to step 6.
Is background activity slowing you down?
- If you use a file-syncing service like Google Drive or OneDrive, they might be moving data in the background. Quit or pause those services when you need more speed.
- Is your device getting an automatic software update? Schedule updates to happen when you’re not using your device.
- Clear your cache to help with site loading times.
- If your speed is still slow, go to step 7.
Reboot your Frontier equipment
- It's easy to reboot your router or modem, and it can fix a number of problems. See detailed instructions.
- Re-test your Internet speed a few minutes after the reboot is complete.
- If your speed is still slow, go to step 8.
