Live Chat
Report an Outage

We do everything we can to keep your services running 24/7/365 but occasionally natural and non-natural disasters do interrupt services. If you are experiencing an outage, please be assured that we are doing everything we can to restore your services.

If you would like to report a new, residential service outage, please call 1.800.921.8101.

Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

Release/Renew IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type ...

Read More
No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital ...

Read More
Connection Issues

If you are experiencing any of the following issues with your Frontier Internet connection, try a reboot, or let our Support Wizard guide you through the necessary steps to correct your ...

Read More