Dialup Internet access is often used in areas where other types of high-speed Internet access are not yet available. If you use Frontier's dialup connection, you are responsible to obtain your modem. You can have the same username and password on multiple computers using a dialup connection, but you can't connect multiple computers to the Internet with the same username/password.

To use Frontier Dialup Internet service you will need:

  1. Computer:
    • A Windows computer running Windows 2000, XP, Vista, 7 or greater, OR
    • A Macintosh computer running OS version X or greater
  2. A later-version Internet Browser, such as Internet Explorer, Firefox, Mozilla, Safari.
  3. Modem—9600-baud modem; 28.8 Kbps or higher recommended
  4. Phone Line—capable of establishing and maintaining a connection to an Internet Service Provider (ISP)

If you meet these requirements, it's time to set up and use your dialup connection.

Create a Connection

To create a dialup connection on your computer, follow the instructions for your operating system.

While on your computer's desktop:

  1. Click the Windows button and select Control Panel.
  2. Click View Network Status and Tasks.
  3. Click Set Up a New Connection or Network and then click Set Up a Dial-up Connection.
  4. Enter the  dialup access number for your area in the field for dialup phone number.
  5. Enter your complete Frontier / FrontierNet / Citlink / Newnorth / Epix / GVNI email address for the username (in all lowercase letters), and then your password for the password. Click Next.
  6. Enter a name for the connection and click Connect.

From this point forward, you should be able to click Internet Explorer and your dialup connection should launch.

You may disconnect from the Internet by clicking the Windows button > Control Panel > Network and Internet.

Click Change Adapter Settings on the left-hand side of the window, and then right-click your dialup connection and choose Disconnect.

To set up Mac OS X to establish a dial-up connection:

  1. From the Apple menu, click System Preferences.
  2. Click the Network icon and the TCP/IP tab at the top of the window.
  3. Choose Using PPP from the Configure field.
  4. Enter the DNS numbers for your area—either 74.40.74.40 or 74.40.74.41—in the Domain Name Servers box.
  5. Enter frontier.com in the Search Domains field, then click the PPP tab at the top of the window.
  6. Enter Frontier in the Service Provider field.
  7. Enter your local  dialup access number in the Telephone number field.
  8. Enter your complete email address (use all lowercase letters) in the Account name field.
  9. Type your password in the Password field, check Save password if you like, and click the PPP Options button.
  10. Select Connect automatically when starting TCP/IP applications > Use TCP header compression > Use verbose logging; do not select any of the other options. Click OK.
  11. Click the Proxies tab at the top of the window and uncheck anything that may be selected.
  12. Click the Modem tab at the top of the window and make sure that you have Apple Internal 56K Modem (v.90) selected in the Modem field.
  13. Select Enable Error Correction and Compression in Modem and select On for the Sound option.
  14. Select Tone for the Dialing option. Check both Wait for dial tone before dialing and Show modem status in menu bar.
  15. Click Apply Now and close the Network window.

To connect, click the phone icon at the top of your screen (to the left of your clock) and click Connect.

Find Your Access Number

To find your local dialup access number, look at the  Frontier Dialup Internet Access Numbers and select the number for the area nearest to you. We do not have a toll-free 800 number for dialup access at this time.

Some numbers are marked with a letter P or a letter A next to them. The P means this is an access number belonging to one of our partners because Frontier is not the local phone company. The A means this is one of our alternate access numbers. You always need to enter your complete email address to authenticate to any of our access numbers.

Technical Note: When you are connected to a "traveling" access number, you will be able to send email via our smtp.frontier.com mail server. You will need to enable the option in your email program to authenticate via the outgoing mail server using your complete email address and password. Do not select the option to use Secure Password Authentication.

Set Up Your Computer

Select your computer's operating system to set up your computer to dial the 10-digit Internet access number.

To set up your Windows 7 computer to dial the 10-digit Internet access number:

  1. Click the Windows button > Control Panel.
  2. Click View Network Status and Tasks under Network and Internet.
  3. Click Change Adapter Settings on the left-hand side of the screen.
  4. Double click your dialup connection and click Properties.
  5. Place a checkmark in the box to the left of Use Dialing Rules.
  6. Enter the area code in the area code box and click OK.
  7. Review the phone number. Your dial-up access number should appear with the area code before it.

To set up your Macintosh OS X–X.4 computer to dial the 10-digit Internet access number:

  1. Click the Apple > System Preferences.
  2. Double click Network.
  3. Select Internal Modem from the Show drop-down menu and click the PPP tab.
  4. Add the area code in front of your local  dialup access number in the Telephone Number field.
  5. Click Apply Now.

To set up your Macintosh OS X.5 computer to dial the 10-digit Internet access number:

  1. Click the Apple > System Preferences.
  2. Double click Network.
  3. Select External/Internal Modem from the menu on the left-hand side of the screen.
  4. Add the area code in front of your local  dialup access number in the Telephone Number field.
  5. Click Apply.

Dialup FAQs & Troubleshooting

Click the links below for helpful information on some related topics. If you still need help with your dialup Internet access, chat with us or give us a call.

If you ever need to find the IP address your computer is using on the Internet, go to  www.whatismyip.com. If you are at home and using your Frontier Internet access, Frontier will be listed as your Internet Service Provider.

What's My IP?

You'll need to protect your modem and computer during storms by unplugging the power to your computer, as well as the phone line to your modem. Power surges can travel through the phone lines and power lines and ruin your modem. You may also choose to buy a surge protector from any store selling electronics.

You can check your dialup usage by accessing the  Frontier Account Editor* web site. Log in with your complete Frontier, FrontierNet, Citlink, Newnorth, Epix, or GVNI email address and password. Then click Dialup Activity to see your current usage.

* You must be on the Frontier network in order to access the Frontier Account Editor. If you are in a hotel or at the office, you may not be able to access the Frontier Account Editor.

If your dialup connection is not launching when you click on Internet Explorer, you only need to make a slight change to fix the problem. While you are in Internet Explorer:

  • Click Tools > Internet Options > Connection tab at the top of the window.
  • There will be three options below your dialup connection. Make sure that you have a black dot next to Always Dial my Default Connection.
  • Take a look at the Connection names that you have listed. Your FrontierNet / Citlink / Newnorth connection should have the word Default next to it. If it does not, click on your connection once to highlight it, and then click the Set Default button.
  • Click Apply > OK.
  • Close and reopen Internet Explorer.

If your dialup connection is unexpectedly disconnecting from the Internet, the problem may be:

  1. Outdated or inappropriate modem drivers (try running Windows Update)
  2. Length of phone line running from your modem to the phone jack (try a shorter length if possible)
  3. Phone line running through splitter(s) or surge protector(s)
  4. Noise or static on your phone line
  5. A corrupt DUN/PPP/RAS connection
  6. A program that may be set to disconnect after a certain period of time or criteria is met

There are several reasons why you may be unable to obtain a 56k connection. Factors ranging from the quality of your phone line, distance from our modems, and age of your modem driver can adversely affect your connection ability. For tips, tweaks, and more information in general on slow connection speeds, there are many web sites that may be useful to you; here's one that we find helpful:  http://modemsite.com/56k/trouble.asp.

When you send email or instruct your browser to access a web site, you likely type an address, or domain name based on words (such as yourusername@frontier.com or www.frontier.com). The Domain Name System (DNS) translates the address into a series of numbers called an Internet Protocol (IP) address, which might look something like this: 123.123.23.2. These numbers comprise a code recognized by the Internet's computing system, which then sends your mail or connects you to the web site.

Frontier does not use DNS addresses. We also recommend that you do not use assigned DNS servers. Using them could cause you to run into problems when trying to browse with an outdated set of entries. By using and accepting the dynamically assigned DNS servers, you will always receive the ones geographically closest to you.

If you do opt to enter DNS server addresses, use only the following addresses:

  • 74.40.74.40 or
  • 74.40.74.41

If you are using a Windows operating system, you don't have to force or add our DNS addresses to your settings. Doing this could cause problems later on if we changed our DNS addresses.

If you are using a Macintosh, it is not necessary to force or enter our DNS addresses unless you are having difficulty browsing.

To set your computer to dynamically accept the Frontier DNS servers, first choose your operating system:

Note: This might require your Windows CD.

  • From your desktop, click Windows Start > Control Panel.
  • In the Control Panel click View Network Status and Tasks > Change Adapter Settings.
    • Right-click your dialup connection and select Properties.
    • If a User Account Control window pops up, click Continue.
    • Click the Networking tab and make sure the Internet Protocol version 4 (TCP/IPv4) is checked.
    • Click the TCP/IP entry and click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dialup Properties window. Windows may prompt you to restart your computer. If it does, click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer by clicking the Windows Start button and selecting Restart.

Click the Apple > System Preferences > Network. On the TCP tab, make sure that no Domain Name Servers are entered. If they are, remove them and click Apply Now.

Still need help? Call 1.800.239.4430 or Live Chat

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