Practice Online Safety

Stay Safe from Online Threats

If you connect to the internet, you need cybersecurity software. That goes for your computer, laptop, smartphone, and tablet.

At Frontier, we do our best to protect you from online threats, attacks, hacks, and more. But you need to be alert.

  • Viruses and malware may go undetected on your device.
  • Cybercriminals are getting smarter in their attacks.
  • These dangers come in the form of phishing, ransomware, spyware, worms, trojans, adware, and riskware.


About 80% of infections start from phishing schemes.


  • You receive an email or text that does not use your name (Dear Customer…)
  • It asks for information about your account and tells you to click on a link or to respond to the email.
  • The criminal takes the information you supply and stores it for future use. You will not know they have your information.

How to protect yourself:

  • Never respond or click links if an email asks for personal information. Real sites (Frontier, your bank, your credit card company) never ask for personal information in an unexpected email.
  • Look for spelling mistakes in the email and its return address.
  • Be sure there is a secure website notification whenever you enter credit card information online. The site address should start with https:// and not http://.
  • Always go to the real website yourself, without clicking the link. Ask the company whether they sent you the email.


The most common virus.


  • You receive an email that tells you that your computer is at risk or corrupted. It asks you to click a link.
  • After clicking, your computer is infected with automatic downloads that lock your computer.
  • You receive a ransom note asking for money to unlock your computer and get your files back.

How to protect yourself:

  • Never click on emails or pop-ups that give you fake emergency warnings.
  • Back up your computer files regularly to a hard drive or the cloud.


Malicious software that can be impossible to detect.


  • Chances are you won't know you're a victim until you find out your identity or personal information has been stolen.

How to protect yourself:

  • Download software and operating system updates as soon as they're available. The updates are often for your security.
  • Do not open emails or download files from senders you do not know.


This virus duplicates itself, grabs your information, and spreads throughout your device.


  • You notice your hard drive's free space is disappearing fast.
  • Your computer performance slows down or crashes.
  • You may lose your files or find files on your computer you did not put there.

How to protect yourself:

  • Do not download files from sources you do not know or trust.
  • Use your anti-virus software to check any files you receive.


Malicious code that secretly steals your information or monitors your activity.


  • You receive an email that looks authentic. It might promise a video or image you can click.
  • If you click or download the file, you see crashes, error messages, random pop-ups, lost files and slow performance.

How to protect yourself:

  • Do not click on links or files from sites or senders you do not know. Even if the file or program uses the same colors, icons, designs of legitimate programs. Check carefully to see who it is from.
  • Keep your software updated for security and performance purposes.

We're Here to Help

Stay safe online with Frontier Secure® Services:

To find out more, chat with us live.

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