Safe Usernames and Passwords

Username safety: Your username is the first part of your email address. When choosing your username do not use your:

  • Real first or last name
  • Any or all of your birth date
  • Any or all of your phone number
  • Any or all of your address

Here are some special rules for your Frontier username:

Allowed

  • Up to 32 characters
  • Lowercase letters
  • Must begin with a letter or number
  • May include letters, numbers, dots "." , dashes "-", and underscores "_" (but not at the end)

Not Allowed

  • Cannot contain more than 32 characters
  • Cannot contain a "+" sign
  • Cannot include Uppercase letters
  • Cannot end with a dot ".", underscore "_", or dash "-"
  • Cannot contain consecutive special characters "$$"

Password safety: These are the rules for your Frontier passwords. It's a good idea to follow these rules for any password you create:

  • Must be 8–20 characters in length
  • Cannot contain any spaces
  • Must include at least one number and one capital letter
  • Cannot contain your user ID, first name, last name or answer to your security question
  • Cannot include more than 3 of the same letters/numbers in a row (e.g., "blt22222" is unacceptable)
  • Cannot include 4 consecutive keyboard characters (e.g., "qwerty33CAT" is unacceptable)
Still need help? Call 1.888.620.3663 or Live Chat

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