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Voicemail Migration for California

California Customers:

Frontier is pleased to inform you that your voicemail service and corresponding security PIN are being migrated to a new, more reliable voicemail platform. This upgrade will occur on one of two Tuesdays in September between 11:00 p.m. and 6:00 a.m. CT the following day:

  • September 21: These area codes and prefixes will migrate
  • September 28: These area codes and prefixes will migrate

When you log in anytime after the migration, the system will guide you to set up your new personalized greeting.

1. Log in:

Dial

  • From home or office—dial *100  NEW optional feature
  • Away from home or office—dial your 10-digit telephone number or local access number. When the greeting begins, press the key.

Enter your PIN followed by the # key

  • Note: After 3 failed attempts, your PIN will be disabled.
  • Forgot your PIN? Call 1.800.239.4430.
Important:
Saved messages from your previous voicemail cannot be converted to the new platform. To access your old saved voicemail messages, dial 1.833.724.0629 and use your former PIN.

Note: All messages on the former system will expire 30 days after they were received.

2. Configure:
  • Create your new greeting.
  • Adjust any other settings you like.
3. Learn what's new:
Phone icon connected to wireless devices
Still need help? Call 1.800.239.4430 or Live Chat

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