Reset or Change My Voicemail Password

As a Frontier phone service customer, you’ll use a phone-based system to set up your voicemail service for the first time. During that setup you are prompted to create your first password / PIN / passcode.

If you forgot your password, give us a call at 1.800.921.8101. Your password is disabled after 3 incorrect tries.

To change your password, see the instructions for your voicemail service below.

Follow these voicemail password guidelines:

  1. Choose a 6-digit password that’s easy for you to remember, but hard for others to guess.
  2. Do not use repeating digits (e.g., 111111), sequential digits (e.g., 123456) or any part of your phone number.
  3. Write down your password and keep it in a safe place.
  4. Change your password regularly for more security.

Choose your voicemail service:

Change your voicemail password (or passcode) by phone

When you access your mailbox by phone:
  1. Press 4 for personal options.
  2. Press 1 for personal profile.
  3. Press 1 to change the passcode.
  4. Enter a new 6-digit number and press #.
  5. Press 1 to confirm.

Change your voicemail password (or passcode) by web portal

Access your FiOS Digital Voice Web Portal by logging in to your Frontier account. Then:
  1. Select Settings from the menu.
  2. Click the Voicemail Settings tab.
  3. Click Voicemail Passcode.
  4. Enter your old 6-digit passcode.
  5. Enter a new 6-digit passcode.
  6. Confirm your new passcode.
  7. Click Save.

Change your voicemail password (or PIN) by phone

When you access your mailbox by phone:
  1. Press 4 for mailbox settings.
  2. Press 3 for security options.
  3. Press 1 to change your PIN and follow the instructions. Please note: Your new PIN must be at least 6 digits.

Change your voicemail password (or PIN) by web portal

  1. Access the web portal at um.frontier.com.
  2. Enter your 10-digit phone number and PIN on the login screen.
  3. You’ll find instructions for changing your PIN in the portal. Please note: Your new PIN must be at least 6 digits.

Change your voicemail password (or PIN) by phone

When you access your mailbox by phone:
  1. Press 4 for mailbox settings.
  2. Press 3 for security options.
  3. Press 1 to change your PIN and follow the instructions you’ll hear. Please note: Your new PIN must be at least 6 digits.

Change your voicemail password (or PIN) by web portal

  1. Access the web portal at webmail.frontiermessaging.com.
  2. Enter your mailbox information (10 digits–no hyphens) and your PIN on the login screen.
  3. You’ll find instructions for changing your PIN in the portal.

Change your voicemail password (or passcode) by using your telephone.

When you access your mailbox by phone:
  1. Press 4 for personal options.
  2. Press 1 for personal profile.
  3. Press 1 for passcode options.
  4. Press 1 to change your passcode. Please note: Your new PIN must be at least 6 digits.
  5. Enter your new 6- to 8-digit passcode (using the numbers 0 through 9 on your phone) and press the # key.
  6. Press 1 to accept your new passcode or press 2 to try again.
Still need help? Call 1.800.921.8101 or Live Chat

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