"FiOS Digital Voice: View and Play Messages" Transcript

 FiOS Digital Voice: View and Play Messages

This video will show you how to view, play, and respond to voicemail messages. FiOS Digital Voice provides quick and easy access to phone calls and voicemail messages on your smartphone or tablet.

From your handheld device, you can respond to calls, listen to messages, and manage calls and messages lists. This short video will guide on how to view, play and respond to voicemail messages. Let’s get started.

First, log in to your Frontier Account to see your dashboard. Scroll down to see three of the most recent voicemail messages. Click anywhere in the Voicemails section to open the complete Recent Voicemails lists. The Voicemail list shows new and old messages. Click on any message to listen. Press the Play button and listen to the voicemail message. And press Pause to stop. To rewind or fast-forward through the voicemail message, simply tap or move the slide bar left or right.

To return a call, simply click Call Back. To send a text message to the caller, click Text Back. Please note, your mobile services carrier will be used for both calls and text messages and fees may apply. Click Delete if you want to permanently erase the voicemail message from your list.

When your text message or call is completed, you’ll be returned to the voicemail list. To return back to your dashboard, click the back arrow. For more details about the voicemail message, select the Information button. The information screen provides additional details such as day and time of the call. It will also display other numbers, like the mobile number or work number, which you may have previously saved for this contact.

You can also return the call or send a text message from this screen by clicking the appropriate icon on your mobile device. And remember, you can manage your voicemail messages and features from your FiOS Digital Voice web portal which is located at Frontier.com.

And as always, if you have any additional questions, you can call us anytime at 1.800.921.8101. And thank you for being a loyal Frontier customer.

Still need help? Call 1.800.921.8104 or Live Chat

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