Hi. If you’re having trouble with your phone service the first thing we’re going to want to know is whether the trouble is inside the house or outside. Today we’re going to walk you through a few simple steps to diagnose that. For many of our customers this may take care of the problem, and if you do require a service call it can save you money by letting us know ahead of time whether the problem is with the house wiring or with the Frontier service. This is a simple test—anybody can do it—all it requires is a flat head screwdriver and a working telephone.
The first thing you’re going to want to do is locate your NID. The NID stands for Network Interface Device, and this is the device that gives you your connection to Frontier’s service. It’s about the size of a lunch box, and you’ll usually find it on the outside of the house within about 10 feet of where the power enters the house. We’re going to show you a few pictures of what your NID may look like so you can help identify it.
Open your NID using your flat head screwdriver. Go ahead and plug your working telephone into the test jack inside the NID. Now listen. If you hear a good, clear dial tone with no static or interference, then the problem is with the inside wiring at the house. However, if you can still hear interference and the dial tone is not clear, then the problem is with Frontier service. We’ll come out and help you.
If you have any trouble with this test, simply give us a call at 1.800.921.8104, and we’ll be glad to help you. Please keep this video for future reference, and thanks for watching.