Set Up and Manage FiOS Digital Voice by Phone

From your phone you can change your passcode, set up your greetings and manage other personal options. California, Texas and Florida users can set up reminder messages and wakeup calls.

Callers can leave you messages even before your mailbox has been set up; however, you will not be able to listen to your messages or use the other features in your mailbox until you complete the set-up process via phone.

Set Up Greeting(s) & Access Messages

  1. Call the FiOS Digital Voice Voicemail system
    • California, Florida and Texas customers:
      Dial *86 from your home phone or 1.844.387.5200 away from home.
    • Indiana, Oregon and Washington customers:
      Dial *100 from your home phone or 1.844.994.4993 away from home.
  2. Enter your passcode then press #
    New customers: You received your voicemail passcode when you placed your order. If you don't have it, you can get a new passcode using the Web Management Portal, then login using the phone instructions above to complete your setup.

Make Calls

  • Remember to dial the entire 10-digit telephone number every time you make a call inside the U.S.
  • Make direct-dialed domestic calls (including to the U.S. territories [American Samoa, Guam, Mariana Islands and U.S. Virgin Islands], and Puerto Rico), and international calls at great low rates (Canada calling is included at no additional cost with our Unlimited Plan).

Learn About Your Features

Find out how to navigate through your features from your phone:

Next Steps

Still need help? Call 1.800.921.8106 or Live Chat

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