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Troubleshooting


Troubleshoot Voice Issues

FiOS® Digital Voice and Vantage™ Voice by Frontier® customers: To request Automated Troubleshooting, go to our Troubleshooting page and log in with your Frontier ID if prompted. If you are still experiencing problems, you can use our Support Wizard for step-by-step help with the [...]


Long Distance Call Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. Please try our Support Wizard to help diagnose and fix the [...]


Vantage Voice by Frontier Battery Backup Unit

Your Vantage™ Voice by Frontier® is an enhanced voice communication service using Frontier’s IP or fiber-optic facilities and requires electrical power to function. Unlike a traditional line-powered landline phone service, your Vantage Voice by Frontier will not [...]


Frontier Service Outage Overview

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services. If you would like to report a new [...]


Local Area Code Changes

Occasionally different parts of the country grow so much and have so many local phone numbers that changes are needed. Sometimes new area codes are introduced and in some places people have to dial their local area code to complete a call. These changes are overseen by the North American Numbering [...]


Automated Troubleshooting

Automated Troubleshooting is currently available to existing FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. If you're having trouble with your internet connection, TV signal, or phone, Automated Troubleshooting may resolve your issue. How it works: Frontier [...]