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Troubleshooting


Troubleshoot Voice Issues

FiOS® Digital Voice and Vantage™ Voice by Frontier® customers: To request Automated Troubleshooting, go to our Troubleshooting page and log in with your Frontier ID if prompted. If you are still experiencing problems, you can use our Support Wizard for step-by-step help with the [...]


Long Distance Call Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. Please try our Support Wizard to help diagnose and fix the [...]


Local Area Code Changes

Occasionally different parts of the country grow so much and have so many local phone numbers that changes are needed. Sometimes new area codes are introduced and in some places people have to dial their local area code to complete a call. These changes are overseen by the North American Numbering [...]


Service Outages

Did you lose your power? Are your TV and internet services not working? Call 1.800.921.8101 to report an outage or find out the outage status in your area. Note: For many Frontier voice customers, your phone service will continue to work for a minimum of 8 hours with a fully-charged battery [...]


Battery Backup for Voice

If you experience a power outage, you will lose your TV and internet access. But you can continue to use your Frontier voice service for a minimum of 8 hours if your service includes a fully-charged Battery Backup Unit (BBU). This applies to Frontier customers with these services: FiOS® [...]


Automated Troubleshooting

Automated Troubleshooting is currently available to existing FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. If you're having trouble with your internet connection, TV signal, or phone, Automated Troubleshooting may resolve your issue. How it works: Frontier [...]