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Troubleshooting


Troubleshoot Voice Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Automated Troubleshooting

Automated Troubleshooting is available to FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to [...]


Battery Backup for Voice

Frontier Digital Voice service needs your home's electricity to work. If you lose power, a Battery Backup Unit (BBU) can power your phone so you can make phone calls—including emergency 911 calls. To get this protection, order a Battery Backup Unit for your service. Installing a BBU is optional for [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your payment is overdue so your long distance calling service is restricted. There is a physical problem at a telephone switch. Your Call Forwarding service is turned on. Please try our Support Wizard to help diagnose [...]


Service Outages

Are you having a service outage? Enter your billing telephone number* below to see if there is an outage at your address. Billing Telephone Number*  There is a service outage in your area.To receive text messages from Frontier with outage updates, follow the [...]


Troubleshooting Your Battery Backup Unit

The Battery Backup Unit (BBU) and the Power Supply Unit (PSU) are required for FiOS® and Vantage™ Voice by Frontier® services to the Optical Network Terminal (or ONT). Each Battery Backup Unit must have a Power Supply Unit that plugs into an outlet, supplying power to it. Each Power [...]


Local Area Code Changes

It seems like every person has at least one phone number. There are only so many phone number combinations to go around. Sometimes we need a new area code so we can have more phone numbers. When that happens, you may have to dial your own area code to make a local call. This is called an area code [...]