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Frontier Service Outage Overview

During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what a storm will bring, our teams will do everything possible to ensure their [...]

Connection Issues

If you are experiencing any of the following issues with your Frontier voice connection, please let our Support Wizard guide you through the necessary steps to correct your problem: Can't Make Calls Constant Busy Signal No Dial Tone Not Receiving Calls Static on the Phone [...]

New Dialing Instructions

Occasionally different parts of the country grow so much and have so many local phone numbers that changes are needed. Sometimes new area codes are introduced and in some places people have to dial their local area code to complete a call. These changes are overseen by the North American Numbering [...]

Long Distance Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. (See Call Forwarding to learn how to turn it off.) Please [...]

Vantage Voice by Frontier Battery Backup Unit

Your Vantage™ Voice by Frontier™ is an enhanced voice communication service using Frontier’s IP or fiber-optic facilities and requires electrical power to function. Unlike a traditional line-powered landline phone service, your Vantage Voice by Frontier will not [...]

Power Supply Problems

Your service has a Battery Back-up Unit (BBU) located inside your garage or house where it can be easily monitored. If your ONT is accidentally unplugged or the power goes out, your back-up battery will provide you with power for voice service for up to 8 hours. (Note that it will not operate your [...]

My New Frontier Phone Service

Frontier is pleased to welcome our new customers in California, Texas and Florida—former Verizon customers. Many of the details of your phone service will not change at all. We’ve put together these detailed facts to answer your questions about your new Frontier phone service, your [...]