10 and 11 digit dialing

How to make calls with 10- and 11-digit dialing

As of July 16, 2022, the FCC made 988 the three-digit number used to call the National Suicide Prevention and Mental Health Crisis Lifeline.

To make 988 work in your area code, 10- or 11-digit local dialing is in place for these area codes:

Area codes with changes by state

States: A-G

Alabama: 251
Arizona: 928
California: 209, 530, 562, 626, 707, 949, 951
Florida: 941
Georgia: 706, 912

States: H-M

Iowa: 515
Illinois: 309, 618
Indiana: 219, 574
Kansas: 785
Michigan: 616, 810, 989
Minnesota: 218, 952
Mississippi: 662

States: N-Z

Nevada: 775
New Mexico: 505
New York: 607, 716, 845
Ohio: 440, 513
Tennessee: 731, 865
Texas: 361, 409, 830, 940
Wisconsin: 262, 608, 920

Frequently asked questions

How do I make a call using 988 in my area?

Dial the area code + telephone number to complete local calls. California and Illinois customers need to dial 1 + area code + telephone number. This applies to calls within your area code that you currently dial 7 digits to reach.

Who is affected by this change?

Anyone with a telephone number from an area code listed in the image above must make this change.

What is impacted by this change?

In addition to changing the way you dial local calls, all services, automatic dialing equipment or other types of equipment programmed to make 7-digit calls need to be reprogrammed to support 10- or 11-digit dialing.

Examples include:

Call forwarding settings
Fax machines
Fire or burglar alarm and security systems or gates
Internet dial-up numbers
Life safety systems or medical monitoring devices
Mobile or other wireless phone contact lists
Private branch exchange phone systems
Speed dialers
Voicemail services and other similar functions

What will remain the same?

Your telephone number, including current area code, will not change
The price of a call, coverage area, or other rates and services will not change due to the dialing change
Local calling will remain the same no matter the number of digits dialed
You will continue to dial 1 + area code + telephone number for all long-distance calls
You can still dial just three digits to reach 711 (relay services) and 911 (emergency services)
Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255)

Who can I contact with questions?

Please chat with us if you have additional questions. You can also visit the FCC website for suicide prevention for more information.

PHONETroubleshooting phone issues

PHONEHow to use voicemail

IN THIS ARTICLE

Area codes with changes by state
Frequently asked questions