Woman with laptop and cordless phone

Select WV Customers:

Frontier is pleased to inform you that your voicemail service is being migrated to a new, more reliable voicemail platform. This upgrade will occur between midnight and 6 a.m. During this time, you may experience a brief interruption of your voicemail service.

Take Action: On or after your migration date (either May 23 or June 20)…

Log in:
  • From home or office dial *100 and use your new temporary PIN: Frontier (that's 37668437).
  • Away from home or office dial your own 10-digit telephone number or your local access number using your new temporary PIN: Frontier (that's 37668437). Note: Your local access number is the same as before.
  • Create your new security PIN.
  • Create your new greeting.
  • Adjust any other settings you like.
To access your old voicemail messages, dial your temporary access number and use your old PIN to log in. Saved messages from your previous voicemail cannot be converted to the new platform.

Note: Access to the old system will be available until July 31.

2 Learn What's New:
Phone icon connected to wireless devices
Still need help? Call 1.800.921.8104 or Live Chat

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