Helpful Questions and Answers
Q
How will I access saved messages on my old voicemail system after this upgrade?
A
Your old mailbox messages will not be available after July 31, 2017.

We have provided a temporary access number that is re-pointed to your old voicemail system where you can hear any of your old messages until July 31. Once you dial your temporary access number, please use your previous voicemail password / PIN to login. If you have old messages you want to keep, access your voicemail before July 31 and:
  1. Put your phone on speaker and play the message to be kept.
  2. Use your computer's microphone to record the message.
  3. Save it as a .WAV file.
NOTE: Sound quality is not guaranteed with a saved/recorded message.
Q
Why am I asked to enter my mailbox number and password instead of just my password?
A
If this happens to you:
  • Verify if Caller ID Block is ON.
  • The system is unable to recognize the mailbox caller if the number is blocked.
  • You can either dial *82 to unblock the number prior to dialing the access number, or remove the Caller ID Block from your settings.
Q
How can I manage my voicemail messages and settings via the internet?
A
Go to webmail.frontiermessaging.com and: webmail login screen
  • Enter your 10-digit mailbox number (do not use hyphens) in the Number field
  • Enter your PIN in the Password field
  • Click Login
Note for first-time users: You must first set up your mailbox using the telephone before accessing the mailbox using the Internet.
Q
I'm still hearing a stutter dial tone or indicator light on my phone indicating that I have new messages, but when I log in to my mailbox there aren't any new messages.
A
This means there are messages in your old mailbox that have not played until the end. They triggered the message waiting indicator.

Dial in to your old mailbox using the temporary setup number and old PIN as your password, then listen to your messages. This will clear the message waiting indicator.

NOTE: Access will expire on July 31.
Q
Can I disable the message stamp feature (date, time and person who left the message) so I can quickly just listen to my voicemails?
A
You can disable this feature in your mailbox.
  • Log in to your mailbox via the telephone
  • Select Mailbox Settings (keypress 4)
  • Select Hands Free and Timesaver Options (keypress 2)
  • Change whether message headers or bodies are played for voicemail (keypress 3)
Q
What if I miss the upgrade conversion date or have not set up my new mailbox?
A
Your new mailbox will begin receiving messages on the conversion date and you will need to login to customize your settings.

To access, your new mailbox, dial your same local access number, or *100 from your home phone (your initial passcode will be a temporary PIN FRONTIER (37668437). A tutorial will walk you through setting up your new PIN, greeting and other settings.

All customers will use the same Temporary Passcode: Frontier (37668437).

NOTE: You can access your old mailbox contents until July 31. After the conversion, you will need to use the temporary access number to get into your old mailbox.
Q
Can I delete the broadcast message I received from Frontier?
A
Yes. You can delete the broadcast message after you've listened to the entire message.
Q
What if I lost my information or still need help?
A
You can always go to Frontier.com/NewVoicemail for step by step instructions.
Still need help? Call 1.800.921.8104 or Live Chat

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