Support Wizard

Let's check for the simplest problems first.

You have a computer connected to your broadband home router by an Ethernet cable, and the computer is not connecting you to the internet.

Make sure:

  1. The broadband home router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
  2. The cable connecting the broadband home router to the FiOS® Optical Network Terminal (ONT) is connected securely. Your ONT may be mounted on a wall in your garage, a closet, or outside.
  3. The Ethernet cable is connected securely to the computer and the broadband home router.

The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.

Can you connect to the internet now?

Please select an option before you continue.