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Support Wizard


Let’s check for the simplest problems first.

You have a wireless device that can’t connect to the internet using your wireless network.

Make sure:

  1. The broadband home router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
  2. The cable connecting the broadband home router to the FiOS® Optical Network Terminal (ONT) is connected securely. Your ONT may be mounted on a wall in your garage, a closet, or outside.
  3. The wireless device that won’t connect has Wi-Fi enabled and is not in airplane mode.
  4. The wireless device is logged in to your wireless network.


The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.

Can you connect to the internet now?

Please select an option before you continue.