Bad connection

If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you.

Automated Troubleshooting Tool

Equipment Reboot

  • If you can't log in to use Automated Troubleshooting, follow these reboot directions.

Support Wizards

Our Support Wizards can guide you step-by-step and help fix your problem. Access the Support Wizard, or go directly to these individual Support Wizard topics:

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Restart My Router & Set-Top Box

Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve ...

Read More
How to Change My Router's Wi-Fi Password

Your Frontier wireless router is configured out-of-the-box with its Wi-Fi turned on. Look for your network (or SSID) name and password on a sticker on the back, bottom or side of your ...

Read More
Service Outages

Did you lose your power? Are your TV and internet services not working? Call 1.800.921.8101 to report an outage or find out the outage status in your area. Note: For many Frontier ...

Read More