Remote Control Troubleshooting

There are a lot of ways that you can fix your remote control yourself. Take a look at these troubleshooting techniques. If you still need help, download the  FiOS® TV Remote User Guide.

Issue Solution
VOL, Mute, or A/V do not work
  • Press and hold OK and buttons together so red LED light blinks twice and stays on.
  • Press and hold the non-working button as remote tries new codes.
  • When TV responds, release button. Press OK to save.
Batteries dislodged or drained Open the battery cover and make sure the batteries are properly seated. Press a few device buttons like STB or TV. If the top of your remote flashes briefly, the batteries are working. If the remote doesn't flash, replace your batteries.
Remote doesn't work with TV Make sure you're using the remote that you have set up to work with the TV you're trying to control.
Device not active Press button (TV or STB) for the device you're trying to control. This makes it the active device. Try to operate the device again.
Signal not being received Is something blocking the path to the device you want to control? Remove any obstacles between remote and device. Point the remote directly at the sensor on the device. Are you too far away from the device? Try moving the remote closer to the device.
Device not programmed To program your remote control to work with the device, turn your remote over and follow the directions on the back.
TV settings have changed Use the remote control that came with your TV to check that your TV is set to either channel 3 or 4, or whatever input mode you are trying to control. The input mode may be called VIDEO 1, AUX, HDMI, etc.
Loose connection Check that the Optical Network Terminal (ONT) or splitter connections are secure.
Red LED blinks 5 times when CH+/- and OK pressed Replace your remote's batteries. Do this if any of your buttons stop working.

Try the tips above, and if they don't work, try reprogramming your remote control. If this doesn't solve the problem, your remote control may be bad. Please chat with us online or give us call.

Note: Resetting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you've entered—device codes, favorite channels, recent On Demand selections—are saved and available after resetting your Set-Top Box.

Still need help? Call 1.877.600.1511 or Live Chat

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