Reset/Reboot My Equipment

When you have connectivity issues, resetting or rebooting your Set-Top Box can help. This simple action takes less than a minute and can be the key to fixing your problems.

To reset your Set-Top Box, press the power button for 15 seconds or unplug the equipment for 10 seconds and then plug it back in. Do this for each of your Set-Top Boxes.

Notes:

  • To avoid problems with your FiOS® TV service, make sure your router is plugged in and turned on at all times. Even if you are not currently using the Internet, your router still needs be turned on so that FiOS TV can function properly.
  • Be sure you are disconnecting the electrical power cord that provides electricity to your Set-Top Box, not the coaxial cable that is connected to the back of your Set-Top Box. Unplugging the coaxial cable will not reset your Set-Top Box. Since many issues can occur if your coaxial cable is not securely fastened, now would be a good time to ensure all connections are secure.
  • If you have to reset your Set-Top Box more than three times a week, there is probably an issue with your Set-Top Box itself. If so, give us a call.
  • Resetting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your Set-Top Box.
Still need help? Call 1.877.600.1511 or Live Chat

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