Fiber TV Support

Fiber TV Channel, Installation and User Guides

Check below for the local channel lineup for your Fiber TV package. You can download and print it for your convenience. Channel availability is based on market. Please note, all channels are not available in all markets and may not be available until later in the month. Find out about On [...]

My Fiber TV Remote Control

Your Fiber TV remote control gives you the power to do everything from change channels to set all kinds of preferences. Check below to get the most out of your TV experience.  Download the user guide Program your remote Set up a favorites list and change the language Turn on [...]

My Fiber TV Set-Top Box

Your Fiber TV equipment includes (1) a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and (2) a remote control. Problems? See our TV Support Wizards. Need to Activate your Set-Top Box? Here are instructions for using your Set-Top Box: Record TV Programs Restrict [...]

How to Use DVR-to-Go™

With Frontier® it's easier to watch recorded and live TV on your mobile device when you're home or away. DVR-to-Go™ is now available to Frontier DVR Experience subscribers in:  California  Florida  Indiana  Texas When you're home, use your Frontier DVR [...]

Troubleshoot Fiber TV

Having a Fiber TV issue? Go straight to our Automated Troubleshooting tool and log in with your Frontier® ID if prompted. You can easily resolve many common issues, such as missing channels or pixelation. If Automated Troubleshooting does not fix the issue, here are some tips on solving other [...]

Voice Control with the Frontier Skill for Amazon Alexa

Pair up your Alexa Echo device with your Frontier® DVR Experience set-top box and start talking. Want Alexa to change your channels? Just ask. If you are one of the more than 8 million people using an Alexa-enabled device, listen up! Frontier DVR Experience combines your top-of-the-line TV [...]

Accessible Frontier DVR Experience

Frontier® DVR Experience offers accessibility solutions for customers with disabilities. Here are the instructions for turning on Audible Navigation, Descriptive Video Service, and Closed Captioning using your Fiber TV remote control. You may want to download the User Guide for more [...]

Automated Troubleshooting

Automated Troubleshooting is available to Fiber, Frontier®, and Frontier Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to you as expected. If [...]

Order a New Fiber TV Remote Control

To order a replacement or an additional remote for Fiber TV, chat with us. A Technical Support Agent will determine whether your remote needs to be replaced. There is no charge if the remote is within the 30 day warranty and there is no physical damage to the remote. Requests for [...]

Video On Demand Support

Fiber TV and Frontier® TV give you thousands of titles to watch when and where you want. Check out the up-to-date library of movies, TV shows and events at or with the FrontierTV app. When you're on the go, sign in with your Frontier ID, then watch live TV, see your TV [...]