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Find out how to reset or reboot your FiOS® TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control and for watching special programming. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on Frontier FiOS® TV, download and print the following:

For on-screen help try the TV Help Videos—just press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new! If you still need help, you can call FiOS® Technical Support at 1.877.462.0488, 7 days a week, 365 days a year.

Note to Frontier FiOS® customers in Washington and Oregon: On Thursday, November 12, 2015, TBS and TNT are switching to a new Western Time Zone feed. This new feed will replace the current Eastern Time Zone feed.

On or after November 12, if you have any scheduled recordings for these 2 channels, please reset your DVR. For full instructions refer to pages 17–19 in the pdf-icon Complete FiOS® Instruction Booklet. The basic steps are:

  1. Review your scheduled recordings. Press the DVR button on your remote control or select DVR from the Main Menu and view your scheduled shows and series.
  2. Cancel any scheduled recordings for TBS and TNT. Select View Schedule from the DVR menu, highlight the program to cancel and press OK, then press Cancel.
  3. Set up new recordings for these channels.

By switching to the Western Time Zone feed you'll be able to watch your favorite shows at the time they are intended to air. We hope this will be more convenient for you. TNT is currently seen in SD on Channel 51 and in HD on Channel 551. TBS is currently seen in SD on Channel 52 and in HD on Channel 552. This change applies to both the HD and SD feeds for both channels.

Still need help? Call 1.877.600.1511 or Live Chat

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