If your TV image is pixelated, or broken up, the first thing to do is check all your connections. Loose connections are often the cause. Unplug and reconnect the coaxial connections between your Set-Top Box and your TV and your wall connection. When you plug them back in, make sure all connections are secure. This is also a good time to inspect the coaxial cable for any obvious damage which could cause a loss in your signal strength.
If your issue is still not resolved, you can call FiOS® Technical Support at 1.877.462.0488, 7 days a week, 365 days a year.
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