Frontier Digital Phone | Voice Mail | Using Your Mailbox/Messages

Phone | Voicemail

Am I responsible for adding sub-mailboxes to my Family/Business Basic service?

Yes. Each subscriber to this service type (Residential - Family; Business - Basic with sub-mailboxes) can add up to 5 sub-mailboxes for their voicemail service.

Family/Group Mailbox Set Up Instructions
Your initial mailbox provides the capability for you to add up to 5 sub-mailboxes, in addition to the 'general' mailbox. The naming convention for these mailboxes:

  • 0 - Main Mailbox
  • 1 - Sub-Mailbox 1
  • 2 - Sub-Mailbox 2
  • 3 - Sub-Mailbox 3
  • 4 - Sub-Mailbox 4
  • 5 - Sub-Mailbox 5

Step 1: Planning Your Mailbox
Map out who will be assigned the main mailbox and the sub-mailboxes. Once you establish this 'mapping' it will be easier for you to determine what script you will use for your 'group greeting'. For example, in a family environment, you may have the following mapping:

  • Sub-Mailbox 0 (main mailbox) - 'Smith Family'
  • Sub-Mailbox 1 - John Smith (Dad)
  • Sub-Mailbox 2 - Jane Smith (Mom)
  • Sub-Mailbox 3 - Tommy Smith (Son)
  • Sub-Mailbox 4 - Sarah Smith (Daughter)

Step 2: Initial Set-Up of Mailbox
Although your mailbox can have up to 6 mailboxes (the 'main' mailbox plus 5 sub-mailboxes) your mailbox will operate exactly like a 'standard' mailbox until you add the sub-mailboxes to it (step 3 provides instructions on how to add sub-mailboxes).

The initial personal (or system) greeting you establish during the tutorial (i.e. initial mailbox set-up) will remain in place until you add the first sub-mailbox. Upon adding the first sub-mailbox to this family/group (type of) mailbox, your initial greeting will (become) the greeting for sub-mailbox 0 (main mailbox). If you do not set-up a 'group mailbox greeting' (see step 4), the system will automatically provide a 'system greeting' informing callers (who are transferred to voicemail) that there are multiple (sub) mailboxes and asking which mailbox they want to leave their message in.

Dial the access number (provided) and use the last four digits of your telephone number (associated with voicemail) as your initial password. A 'tutorial' will walk you through the initial mailbox set-up ('initialization'):

  • Establishing permanent PIN/password
  • Record name announcement
  • Record personal greeting or select system greeting (what callers hear when they are transferred to your mailbox)

Upon completing the initial set-up of your mailbox, you will be transferred to the main menu of your mailbox (continue with step 2). DO NOT HANG UP—Please continue to Step 3.

Step 3: Add sub-mailbox(es)
From the Main Menu, add the number of sub-mailboxes that are required for your home or office, by the following sequence:

  • Press 4 Manage Mailbox Settings
  • Press 4 Group Mailbox Options
  • Press 3 Add a new secondary mailbox (secondary mailbox is the same as sub-mailbox)

The messaging system will assign the sequential number of the sub-mailbox along with an assigned password/PIN for the sub-mailbox.


  • Continue to adding the sub-mailbox(es) required using the sequence above.
  • When you are finished adding sub-mailboxes, press the * key until you return to the MAIN MENU.
  • DO NOT HANG UP - Please continue to Step 4

Step 4: Record group mailbox greeting
The Group Mailbox Greeting is a personalized greeting that will provide callers specific information on leaving messages with specific individuals (i.e. sub-mailbox owners). An example of a group mailbox greeting is below:

"Hello, you have reached the Smith Family. We are sorry we missed your call. To leave a message for John Smith press 0, for Jenny Smith press 1, for Billy Smith press 2 and for Lindsay Smith press 3. Thank You."

From the Main Menu, you will need to go into the Greetings Menu to record the Group Message Greeting. The sequence is:

  • Press 3 Manage Your Greetings
  • Press 4 Manage Group Mailbox Greetings
  • Press 2 Record Group Greeting

(Note: If you do not record a personal group greeting, a system greeting will play with reference to the main mailbox and the number of sub-mailboxes that have been built.)

After successfully recording the Group Greeting and exiting from the Greetings Menu (using the * key) to the MAIN MENU, your Family/Group Mailbox is now set-up.

Instructions for Sub-Mailbox Owners
Sub-Mailboxes operate off the main telephone number. Using the same access number, the (sub-mailbox) owner/subscriber will be asked 'who they are logging in as', for example, 0 - main number, 1 - sub-mailbox #1, 2 - sub-mailbox #2, etc. Enter your sub-mailbox number and then enter the passcode/PIN for the sub-mailbox (Note: This initial password was generated by the system in Step 3).

Sub-Mailbox owners have the same features as a 'single' mailbox owner; this capability includes establishing a personal greeting or selecting one of three system greetings.

Upon accessing a sub-mailbox the first time, the sub-mailbox owner will receive the tutorial that will walk them through the mailbox set-up ('initialization'):

  • Establishing permanent PIN/password
  • Record name announcement
  • Record personal greeting or select system greeting (what callers hear when they are transferred to your mailbox)
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
©2014 Frontier Communications Corporation. All rights reserved.
Was this page easy to find? | Was the information helpful?
Was the Information helpful?
Was this page easy to find?