Self-Installation

Congratulations on your new or upgraded Frontier® Communications services! If you’ve placed your order and are eligible for self-installation, follow these steps to start enjoying those services.

Get Ready

Have you received your equipment?

We are shipping you a box with all the equipment you need for your new or upgraded service.



Has your service been activated?

Your self-installation can only be done on or following your Service Ready Date.

Track your equipment shipment or get your Service Ready Date online.

Equipment and Order Status

Install Your Vantage Internet Router

  1. Remove the Internet Router from the box.
  2. Write down or take a picture of the Wi-Fi Network Name (located on the bottom of your router) and Password – you’ll need this later to connect your devices wirelessly.
  3. Determine your connection type:
    • With ONT: If your Vantage service is provided over an Optical Network Terminal (ONT), the ONT box will be located in or outside your garage, basement or located in an interior closet. Your home will have a primary ethernet jack which you must connect with your ethernet cable (provided) to the RED ONT port on the router.
    • Without ONT: Your home will use your regular phone/data jack which you must connect with a green phone cable (provided) to the GREEN BROADBAND port on the router.
  4. If you are also connecting your TV equipment, ensure your router is set up first.
  5. Below you will find a detailed Self-Install Guide on how to connect the following routers:
    • Arris NVG448BQ
    • Arris NVG448B
    • Arris NVB443B

Seeing a solid blue light on your router?

There is a small light on the front of your router which will flash then become solid blue, indicating you are connected to the internet. This may take several minutes. If you see the blue light, you’re done! If you still have Vantage TV equipment to set up, please continue below.

No solid blue light after several minutes? Try connecting your router to a different wall jack until a connection is established. Double check your connections, press the power button OFF then ON again on the back of the router. Still no solid blue light? Chat Live or call 1.877.778.9129. Frontier is happy to assist you.

Install Your Vantage TV Equipment

  1. Your router must be connected to the internet before installing your TV equipment.
  2. Remove the TV equipment from the box.
  3. From your DVR or set-top box you will need to write down the model number (located on front of the device) and the serial number (located on bottom of the device, a 12-digit code starting with “M”) prior to installation.
    • If you received a DVR, that device must be installed and activated before installing set-top boxes.
  4. The Self-Install Guide provides detailed steps (which must be repeated for each box you receive) on how you connect the following Vantage TV Set-Top Boxes:

Seeing all your favorite TV channels?

If yes, you are done! If not, then Chat Live or call 1.877.778.9129. Frontier is happy to assist you.

Let Us Know How It Went

We really want to know about your self-installation experience.

We would appreciate 5 minutes of your time to answer a few questions about your experience to help us to continue to improve our process. Let us know what worked for you and maybe what did not. Thank you!

Take Our Survey

Now… Enjoy Your Services

Need any help?
Call 1.877.778.9129 or
 Chat Live