Frequently Asked Questions About Frontier’s Ring Doorbell Promotion

If you order Frontier FiberOptic 500M/500M Internet, you’ll be eligible to receive the Ring Video Doorbell 2020 Edition. If you order Gig Service, you’ll be eligible to receive the Ring Video Doorbell 3.

Outside of selecting a qualifying FiberOptic Internet plan, you need to make sure your first bill is paid in full before you’ll be eligible to receive your Ring doorbell.

First things first, you need to provide your email address with your order because Frontier uses email to send promotion redemption codes and instructions. You’ll receive this email 90 days after your activation date, so keep an eye on your inbox (or junk box, just in case). Once you’ve met eligibility requirements, you’ll receive an email within 7–10 business days from CustomerSupport@ftr.com with a link to the Frontier Digital Living portal to order your doorbell.

Yes, you need to redeem the Ring doorbell promotion within 75 days of meeting eligibility before the offer expires.

Once you complete the redemption process, you’ll receive an Order Confirmation email from International Resources, followed by a Shipping Confirmation email with a tracking number from UPS. It should take 5-7 business days for your doorbell to be delivered, and you can check your tracking information for updated delivery timeframes.


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