Coronavirus
Stay connected, safe and informed.
Our response
Amid the growing concerns and impact of the Coronavirus (COVID-19), the health and safety of our customers and employees is our highest priority.
Frontier Communications understands the importance of our network services during these times, and we want to reassure you that we are committed to keeping our customers and colleagues connected, safe and informed.
Our commitment to keeping us all connected
Strong network
Because broadband service is now even more essential, Frontier built its network to effectively serve customers today and with the future in mind. Our engineers monitor it 24x7, so our network stands ready to deliver. And anticipating increased demand for connectivity services, Frontier is proactively implementing even more capacity.
Zero data caps
Frontier High-Speed Internet service has no data caps, so Frontier customers have unlimited data usage worry free. Details are at frontier.com/terms.
For the safety of our customers and employees
We monitor daily communications from federal and state officials, as well as agencies including the Centers for Disease Control and Prevention (CDC), to stay current with information.
We have established actions and procedures consistent with official guidance to help minimize exposure within our employee base, and in turn, our customers:
- If an employee is ill, they are to notify their manager promptly and not come to work.
- We are emphasizing the practice of workplace distancing and maintaining a clean and sanitized workspace.
- Field technicians are taking extra safety precautions during in-home appointments for everyone's safety.
Resources and self-service tools
Residential customers
We are currently experiencing high call volumes. We appreciate your patience as we work through these challenging times to best serve our customers. We ask that you consider waiting if you have non-essential changes you would like to make to your Frontier account.
You can also utilize our self-serve options available online at Frontier.com/help. Here you will find links to:
- Set up your account and Frontier ID.
- Sign up for Auto Pay.
- Pay your bill.
- Manage your Frontier passwords following these step-by-step instructions.
- Forward your phone and never miss a call following these step-by-step instructions.
- Learn how to best work or study from home in our blog article - How Much Speed Do You Need to Do Your Job from Home?
Commercial customers
We have cloud-based solutions to connect workforces across devices, applications and locations.
- Work remotely.
- Mobilize teams.
- Resources sharing for schools and students.
For more information, please visit enterprise.frontier.com
