Coronavirus

Stay connected, safe and informed.

Our response

Amid the growing concerns and impact of the Coronavirus (COVID-19), the health and safety of our customers and employees is our highest priority.

Frontier Communications^® understands the importance of our network services during these times, and we want to reassure you that we are committed to keeping our customers and colleagues connected, safe and informed.

Our commitment to keeping us all connected

Strong network

Because broadband service is now even more essential, Frontier built its network to effectively serve customers today and with the future in mind. Our engineers monitor it 24x7, so our network stands ready to deliver. And anticipating increased demand for connectivity services, Frontier is proactively implementing even more capacity.

Zero data caps

Frontier Internet service has no data caps, so Frontier customers have unlimited data usage worry free. Details are at frontier.com/terms.

For the safety of our customers and employees

Due to COVID-19, we are taking additional precautions to protect you and our technicians. This means that we are performing installations following safety protocols that include wearing protective equipment, maintaining social distancing and asking you to assist—as needed—with tasks such as plugging in and activating equipment. In addition, for the safety of our technicians, we are asking our customers to wear a face mask or face covering during installation appointment. For more help managing your account and products from the safety of your home, please visit our COVID-19 Help Center.

Resources and self-service tools

Residential and Small Business customers

As the global impact of the coronavirus (COVID 19) continues to unfold, Frontier Communications has taken steps to protect the health, safety and well-being of our customers and communities. As demand for services is especially high, calling us may result in longer than normal hold times. Thank you for your patience.

To help you stay connected and entertained from the safety of your home, our online help center has self-service resources to:

Securely manage your Frontier account and services.
Set up your account and Frontier ID.
Pay your bill.
Sign up for Auto Pay.
Learn how to connect all your wireless devices.
Learn how to connect to your company’s VPN.

Commercial customers

We have cloud-based solutions to connect workforces across devices, applications and locations.

Work remotely.
Mobilize teams.
Resources sharing for schools and students.

For more information, please visit enterprise.frontier.com

Avoid Coronavirus Scams

Here are some Federal Trade Commission guidelines to avoid a Coronavirus scam:

Ignore offers for vaccinations and home test kits. Scammers are selling products to treat or prevent COVID-19 without proof that they work.
Hang up on robocalls. Scammers use illegal sales call to get your money and your personal information.
Watch out for phishing emails and text messages. Don’t click on links in emails or texts you didn’t expect.
Research before you donate. Don’t let anyone rush you into making a donation. Get tips on donating wisely at ftc.gov/charity.
Stay in the know. Go to ftc.gov/coronavirus for the latest information on scams. Sign up to get FTC’s alerts at ftc.gov/subscribe.

Important resources

Centers for Disease Control and Prevention

The FTC Coronavirus Resources

World Health Organization

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