Coronavirus

Stay connected, safe and informed.

Our response

Amid the growing concerns and impact of the Coronavirus (COVID-19), the health and safety of our customers and employees is our highest priority.

Frontier Communications understands the importance of our network services during these times, and we want to reassure you that we are committed to keeping our customers and colleagues connected, safe and informed.

Our commitment to keeping us all connected

Strong network

Because broadband service is now even more essential, Frontier built its network to effectively serve customers today and with the future in mind. Our engineers monitor it 24x7, so our network stands ready to deliver. And anticipating increased demand for connectivity services, Frontier is proactively implementing even more capacity.

Zero data caps

Frontier High-Speed Internet service has no data caps, so Frontier customers have unlimited data usage worry free. Details are at frontier.com/terms.

For the safety of our customers and employees

We monitor daily communications from federal and state officials, as well as agencies including the Centers for Disease Control and Prevention (CDC), to stay current with information.

We have established actions and procedures consistent with official guidance to help minimize exposure within our employee base, and in turn, our customers:

  • If an employee is ill, they are to notify their manager promptly and not come to work.
  • We are emphasizing the practice of workplace distancing and maintaining a clean and sanitized workspace.
  • Field technicians are taking extra safety precautions during in-home appointments for everyone's safety.

Resources and self-service tools

Residential customers

We are currently experiencing high call volumes. We appreciate your patience as we work through these challenging times to best serve our customers. We ask that you consider waiting if you have non-essential changes you would like to make to your Frontier account.

You can also utilize our self-serve options available online at Frontier.com/help. Here you will find links to:

Commercial customers

We have cloud-based solutions to connect workforces across devices, applications and locations.

  • Work remotely.
  • Mobilize teams.
  • Resources sharing for schools and students.

For more information, please visit enterprise.frontier.com