Amid the growing concerns and impact of the Coronavirus (COVID-19), the health and safety of our customers and employees is our highest priority.
Frontier Communications understands the importance of our network services during these times, and we want to reassure you that we are committed to keeping our customers and colleagues connected, safe and informed.
Because broadband service is now even more essential, Frontier built its network to effectively serve customers today and with the future in mind. Our engineers monitor it 24x7, so our network stands ready to deliver. And anticipating increased demand for connectivity services, Frontier is proactively implementing even more capacity.
Frontier High-Speed Internet service has no data caps, so Frontier customers have unlimited data usage worry free. Details are at frontier.com/terms.
We monitor daily communications from federal and state officials, as well as agencies including the Centers for Disease Control and Prevention (CDC), to stay current with information.
We have established actions and procedures consistent with official guidance to help minimize exposure within our employee base, and in turn, our customers:
We are currently experiencing high call volumes. We appreciate your patience as we work through these challenging times to best serve our customers. We ask that you consider waiting if you have non-essential changes you would like to make to your Frontier account.
You can also utilize our self-serve options available online at Frontier.com/help. Here you will find links to:
We have cloud-based solutions to connect workforces across devices, applications and locations.
For more information, please visit enterprise.frontier.com