Frontier is committed to helping qualified low-income individuals pay for internet services. The Emergency Broadband Benefit (EBB) is a non-transferable (from one person to another) government assistance program that provides a discount on the cost of broadband internet access service and certain connected devices, like tablets. This program is temporary due to the COVID health emergency. When the end of the program is announced, subscribers will be subject to the undiscounted rates and general terms and conditions of the service they are subscribed to if they opt to continue receiving the service after this program ends. You may obtain EBB supported broadband services from any participating provider and may transfer your EBB benefit to another provider at any time.
Please note: The EBB program ends on 12/30/21 and will be replaced by the Affordable Connectivity Program (ACP) thereafter in accordance with federal law. Your broadband service must be fully installed and the qualification process completed by 12/29/21 in order for us to add you to the EBB program. Please apply as soon as possible to ensure adequate processing and installation time, and we will work as swiftly as possible to complete that process before the cutoff if possible. Existing customers on EBB will continue to receive the up to $50 EBB credit until 3/1/22. If you choose to remain on the program as it converts to ACP your credit will be limited to a maximum of $30 after that date.
EBB is limited to one discount and one device per household and only eligible customers may enroll. You may also apply separately for Lifeline for your voice service. To receive the EBB discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. Please download the EBB application (también disponible en español) which is to be returned to the Universal Service Administrative Company (USAC) along with proof of eligibility or apply online at GetEmergencyBroadband.org. After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status.
Once you have been approved for EBB, call Frontier at 1.844.342.7501 to sign up for our low-income product offering (Frontier Essentials Internet).
If there is someone else at the address who is receiving the EBB discount and you wish to be considered a separate economic unit, the EBB Application and proof of eligibility must be submitted along with the Household Worksheet (también disponible en español).
Customers who subscribe to Seasonal, Stay Connected, or Vacation Service are not eligible for the EBB discount. Existing EBB customers must remove EBB in order to enroll in Seasonal, Stay Connected, or Vacation Service, and reapply for EBB upon restoring service.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions and assure you receive the appropriate application, if one is required.