Frontier is committed to helping qualified low-income individuals pay for telephone or qualified internet services. Lifeline service is a non-transferable (from one person to another) government assistance program that provides a discount on the cost of monthly telephone or qualified internet access service. Lifeline is limited to one discount per household and only eligible customers may enroll. To receive the Lifeline discount of $9.25 per month, you must certify that you or someone in your household currently receives benefits from one of these programs:
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. Please download the application (también disponible en español) and return to Frontier Communications along with proof of eligibility. After Frontier receives your completed application and the required proof of eligibility, we will establish the effective date for your discounts to begin and issue the appropriate credits.
You must notify Frontier when you are no longer eligible for Lifeline. You must also verify your continued eligibility annually (or as requested) with Frontier. If there is someone else at the address who is receiving a Lifeline discount and you wish to be considered a separate economic unit, the Lifeline Application and proof of eligibility must be submitted along with the Lifeline Household Worksheet (también disponible en español).
The telephone discount may not be transferred from one carrier to another if it has been transferred within the last 60 days and an internet discount may not be transferred if it has been transferred within the last year.
Customers who subscribe to Seasonal, Stay Connected, or Vacation Service are not eligible for the Lifeline discount. Existing Lifeline customers must remove Lifeline in order to enroll in Seasonal, Stay Connected, or Vacation Service, and reapply for Lifeline upon restoring service.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions. Call us. We're here to help.