Frontier is committed to helping qualified low-income individuals pay for telephone or qualified internet services. Lifeline service is a non-transferable (from one person to another) government assistance program that provides a discount on the cost of monthly telephone service only ($5.25) or qualified internet access service with or without telephone service ($9.25). Lifeline is limited to one discount per household and only eligible customers may enroll. To receive the Lifeline discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. Please download the application (también disponible en español) which is to be returned to the Universal Service Administrative Company (USAC) along with proof of eligibility or apply online at CheckLifeline.org. After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status. Once you have been approved for Lifeline, call Frontier at 1.800.921.8101 to have the Lifeline discount added to your account.
You must notify USAC when you are no longer eligible for Lifeline. You must also verify your continued eligibility annually (or as requested) with USAC. If there is someone else at the address who is receiving a Lifeline discount and you wish to be considered a separate economic unit, the Lifeline Application and proof of eligibility must be submitted along with the Lifeline Household Worksheet (también disponible en español).
Customers who subscribe to Seasonal, Stay Connected, or Vacation Service are not eligible for the Lifeline discount. Existing Lifeline customers must remove Lifeline in order to enroll in Seasonal, Stay Connected, or Vacation Service, and reapply for Lifeline upon restoring service.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions and assure you receive the appropriate application, if one is required.
Contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1.800.692.7380 or Online Informal Complaint Form.