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Connect to a VPN Using Frontier Internet

Your VPN is a virtual private network that adds a level of security and privacy to your business when you are working online. Once you install and configure and activate the VPN software, it will encrypt the data you send and receive. All of your data travels through the VPN server, basically setting up a secure tunnel, using a variety of encryptions and protocols. Banking transactions, information on contracts and forms, and other sensitive activity will be more protected from the prying eyes of cyber criminals.

When your employees work from home, they can log in to the VPN and access your company's network more securely. You will also control who is logging into your company's system since you will manage who has an access code.<

A VPN isn't just for you and your employees. If you offer Wi-Fi to your customers or clients, their online communications will also be protected.

Choosing the right VPN software

Installing a VPN client, or the software that makes the service possible on your computer, involves selecting a VPN provider, then downloading and installing the service. From there, you can quickly launch the VPN with just a couple of clicks whenever you want the VPN's protection.

To choose the best VPN software for your needs, consider which features matter the most to you based on how you use your internet service. Speak with your IT support for recommendations, or check online reviews. You want positive reviews on the following:

  • Download speeds
  • Privacy and security features
  • Ease of use
  • Available support and troubleshooting
  • Cost

How to install VPN software

  • Download the software program
  • Make sure the devices you plan to connect via VPN are compatible. Check the manufacturer's website
  • Follow the VPN instructions to download and connect

Troubleshooting your VPN

If you are having trouble connecting to your VPN, consult the manufacturer's website for support.

If you are experiencing issues such as slow speeds, try the following:

  • Reboot your computer
  • Restart your modem/router
  • Check your network using monitoring and limit activities like video conferencing or streaming, which use a lot of bandwidth, when connected to a VPN
  • Use a wired connection rather than Wi-Fi connection
  • Check for and install any software updates

If none of these are helping your speed, and you think you might have an issue with your Frontier service, contact us. Otherwise contact the manufacturer's Help Desk.

Still need help? Call 1.800.239.4430 or Live Chat

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