Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles.
Here are links to our videos explaining how to manage your account information, along with their transcripts, for your convenience:
Hi. In this video you will learn how to set up your Frontier router. Let's go ahead and get started.
Open your Internet browser. You should automatically be redirected to this website. If you’re not automatically redirected, browse to http://192.168.254.254.
Once the Auto Configuration has completed, you’ll be directed to this page. The username is set to admin. Enter admin also as the new password and then retype admin, and then click Apply.
Choose your Time Zone from the drop down menu, and then click Apply.
The Wireless Settings page is next. If you want to use a wireless network, make sure the On radio button is selected. Type the name you would like to use for your wireless network in the Wireless Network Name — that’s the SSID field — or just leave it as it is. Click Apply.
Next is the Wireless Security page. Choose WPA Any from the Wireless Security drop down menu. Now enter a password for your wireless connection in the WPA Shared Key field. The password should be at least eight characters long.
Frontier recommends a strong password with a combination letters and numbers and at least one capital letter. Click Apply.
Enter your Frontier email address for the PPP User Name, then enter your Frontier password for the Password and Retype Password fields. Click Apply.
You can print or save this page for your records. Click Next.
When you see this screen your connection has been authenticated, and you can now browse the Internet. The next screen will take you to our email logon process.
Enter your Frontier email address and verify your email address.
That's it. You're all set.
Hi. In this video you’ll learn how to configure your wireless settings on your Frontier wireless router.
Let's go ahead and get started.
Browse to http://192.168.254.254, enter admin for both the Username and Password. Click on Wireless Settings. You should see the Wireless Status page.
Click Basic Settings on the left menu. Make sure the On radio button is selected for Wireless, then enter the name you would like to use for the wireless network SSID. Click Apply. Now click OK.
This should take you back to the Basic Settings page. Choose Security Settings on the left menu. Choose WPA Any in the WPA Type drop down menu. Change the Group Key Update Interval to 30 seconds.
Enter a password for your wireless connection in the WPA Shared Key field. The password should be eight characters or more. Frontier recommends a strong password with a combination letters and numbers and at least one capital letter.
Click Apply. Now click OK.
It should take you back to the Security Settings page.
That's it. You're all set.
Hi. With so many devices today it can really be difficult knowing how to connect your wireless device. Today I'm going to walk you through several easy steps to hook up your particular device to your wireless network.
We're going to work with a number of devices including the Apple devices, so if you have an iPod Touch, an iPad, or an iPhone this will be the way that you use to hook up your Apple device. We'll also work with the Kindle, which is a very popular e-reader, and how to hook it up wirelessly to your Wi-Fi device.
We'll also work with the Android devices. Android is an operating system used by several manufacturers, so if you have a device by HTC, Google, Motorola, or Samsung, you're probably dealing with an Android operating system.
And we’ll also take a look at the Windows 8 Phone and see how to set it up on the Windows 8 Phone. In a future video, we'll also show you how to hook up your BlackBerry wirelessly. Until then, there's some really great information on their site at www.blackberry.com.
Before we get started, the first thing you're going to want to do is take your router and look for the label on the bottom. This will show you your network name, or SSID, as well as your WPA password which you'll need to input into your device. Please write those down—you'll be needing them later.
We're going to start by showing you how to set up the Apple devices, so if you have an iPad, an iPhone, or an iPod Touch you want to see this. If you have a Kindle, or an Android device, or a Windows 8 Phone, you may want to skip forward to that section.
Let's start with the Apple devices. All of the Apple devices have iOS as their operating system, so the process is going to be similar whether you have an iPad, an iPhone, or an iPod Touch, which is what we're using for demonstration purposes. Go to your main menu, find settings, tap on Settings, then tap on Wi-Fi. Make sure your Wi-Fi is on and then find the SSID that you discovered on the bottom label of your router. Type in the password that you previously wrote down and then tap join. It’ll now handshake with your router and your wireless service will be up.
This is a Kindle Paperwhite. Kindle is a very popular e-reader. In order to set up your Kindle wirelessly, you want to go to your main menu, select the three horizontal lines in the upper right hand corner. Go to the Settings, then select Wi-Fi networks. It will go out and search all the available Wi-Fi networks. You want to select your SSID from the group and then type in the password that you wrote down previously. Hit connect and it will go out and handshake and set up your wireless connection.
If you have an Android device, you want to move down to Settings, make sure that your Wi-Fi is turned on, and then click on Wi-Fi, and then it'll search to find the available networks. Select your SSID, and it'll ask you for a password. Enter your password that you wrote down previously. Hit Connect and it will go out and handshake and set up your wireless connection.
On your Windows 8 Phone you want to move down to Settings and then click on Wi-Fi. Make sure that your Wi-Fi is turned on, and then it'll search to find the available networks. Select your SSID, and it'll ask you for a password. Enter your password that you wrote down previously, and when you're done go ahead and hit the enter key. It will go ahead and handshake with your modem and you'll be up and running wirelessly on your Windows 8 Phone.
Please keep this video for future reference and thanks for watching.
Hi. In this video you’ll learn how to connect to wireless on your Mac. Let’s go ahead and get started.
Click on the Wireless icon on the menu bar in the top right corner. Select the network you wish to connect to. If prompted, enter the network key or passphrase from your wireless network. Check the box to Remember this network. Click the Join button.
That’s it. You’re all set.
Hi. In this video you’ll learn how to connect your Windows 7 PC to your wireless network.
Let’s go ahead and get started.
Start from your desktop. Click on the wireless icon in the lower right-hand corner of your screen. You should see a list of available wireless networks. Choose your SSID network and click Connect. If your network requires a password, this window will appear. Enter the WPA Shared Key or password for your wireless network. Click OK. Wait and you will be connecting to a new wireless network. The wireless icon will now indicate that you are connected to the Internet.
That’s it. You’re all set.
Hi. In this video you’ll learn how to connect your Windows 8 PC to your wireless network.
Let’s go ahead and get started.
Bring up the Charms menu by hovering your mouse in the lower right hand corner of the screen. Click on the settings icon. Now click on the wireless icon. Find your network in the list and click Connect. Enter your WPA Share Key or passphrase for your wireless network. Click Yes if this is your home network.
That’s it. You’re all set.
Setting up a wireless network at home with FiOS is simple.
A wireless network provides the devices in your home including computers, tablets, smartphones, and TVs with a reliable, convenient, connection to the Internet.
To begin setting up your wireless connection locate the label on your FiOS router with your ESSID (that's your router name) and your WPA2 (your network password). Make a note of this information. You can also find this information on your FiOS TV.
Press Menu on your remote. Scroll to Customer Support, Internet, My Wireless Network, then to Wi-Fi Credentials and press OK. Your ESSID and WPA2 will be showing in green.
To set up a wireless connection on your laptop, table, or smartphone, look for your ESSID in the list of wireless networks.
Click Connect. When you're asked for a password or network key, enter the WPA2 exactly as it appears on your router label or FiOS TV. Click Connect. Now your network is up and running.
Hi and welcome to the High Speed Internet installation video.
Today I'm going to show you how to self-install your router right there in your home. It's an easy process and if you choose self-installation you'll save money. In this video I'm going to show you what parts should have come with your self-installation kit, how to set it all up properly, how to know when your service is running correctly, and some questions and troubleshooting ideas. And if anything isn't working for you, you can always call the Internet Help Desk at 1.800.239.4430 and we’ll be there to help. For most of our customers this entire process will take about 30 minutes to complete.
Just remember, before you start, do not plug in your router until all of the other steps are complete. Now let's open your box and verify that all the equipment is there. You should find a Netgear 7550 router and its power supply.
Second, your Ethernet cable. This will either be yellow or blue in color, your DSL telephone cable, and three inline filters. Even if you're going to connect wirelessly eventually, for the initial installation you're going to want to use your Ethernet cable. Now, if you're not replacing dial-up service or another Internet service provider just go ahead and skip ahead to the part where we're installing the phone filters.
Now, if you're replacing dial-up or another Internet service provider, it's important to first de-install the other provider. If you have dial-up service you'll want to pull the telephone cord out of the telephone jack in the wall and take the other end of the telephone cord out of the back of your PC. Set that telephone cord aside you won't need it any longer. If you're with another High Speed Internet provider, you'll need to remove their router and equipment. In order to do that, take the Ethernet cord that is plugged into the back of your PC and remove it. Set it with the old router and set the entire package aside.
It's possible that you may be replacing another Frontier router with a new one, in that case you want to simply take the Ethernet cord out the back of the router, set the router aside, take your new router and put the Ethernet cable back in. Just on the side, it's important to note that you should put your Ethernet cable into ports 2, 3, or 4. Do not put it into port 1 when you’re setting up your modem.
Your new 7550 has wireless capabilities which will allow you to connect any number of laptops, tablets, smartphones, wirelessly into your network.
We'll now install your phone filters. Phone filters separate your DSL signal from your telephone, answering machine, or fax. In order to install a filter, simply insert it into the wall jack where your High Speed internet service is. Then take your telephone cord and plug it into the telephone side of the inline filter. Listen for a good solid click with every connection.
These filters are very important, if you don't use the filters you may have some degradation in either your voice service or in your High Speed Internet service. You've been provided three of them in your welcome kit. More are available, including wall mount filters by calling the Internet Help Desk at 1.800.239.4430.
One other thing, if your phone jack is not in use do not install a filter. Only have the filters on the phone jacks that are in use.
Now let's connect the router. In order to connect the router I'm going to go ahead and turn the PC around so we can see what's going on behind.
Take your Ethernet cable, which will be yellow or blue in color and note the difference between your Ethernet cable and your DSL telephone cable. The head on the Ethernet cable is significantly wider than the DSL telephone cable. The Ethernet cord fits into the Ethernet port on the back of the PC. Listen for that good solid click and then put the Ethernet cord into ports 2, 3, or 4 on the modem. Remember you don't want to use port 1 when you're setting up your service.
Now take your DSL cord. The DSL cord goes into the leftmost port on your router. The other end will go into the DSL port on your filter, which you previously installed. Take the power supply, it goes into the rightmost port. Make sure that the switch is turned off, and then you can plug that into an electrical outlet.
Now you're ready. Turn the switch on. The lights will begin to flash. Power light first. When the DSL light stops flashing and goes solid, congratulations you have Internet service.
If after two minutes the DSL light is still blinking, go back and recheck all your connections. Make sure the connections are good. If that doesn't help, call us at the Internet Help Desk, 1.800.239.4430, and we'll be glad to help.
Please use this video for reference anytime and thanks for watching.
In this video you’ll learn how to restart your FiOS router.
Let’s get started. First, locate the switch on the back of your router and turn it to the off position.
Next, pull the power cord from the back of the router. This will help drain the electrical potential from the router. Keep it unplugged for 15 seconds.
Now, reverse the process. Plug the power cord back into the router, then turn the switch back to the on position and wait for the lights to populate.
When the Internet light becomes solid again, you’re up and running.
That’s it. You’re all set.
Hi. Have you ever experienced slow speeds, frequent disconnects, or wireless issues? If so, today we will walk you through several easy steps to restarting your modem.
You don't have to be a tech geek to do this – it's an easy process that anyone can do, and it’ll usually resolve any connection problems. You may hear the words restart and power cycle used interchangeably. For the purposes of this video, I'll be using the word restart but they basically both mean the same thing. Now let's get started.
The first thing you want to do is turn off your computer or any other devices that are connected to your router. Having done that, you want to go ahead and turn off the switch on the back of the router to the off position.
Next you want to pull the power plug out of the back of the router. This will help drain the electrical potential in the router. Keep that unplugged for fifteen seconds to 1 minute, and then reverse the process. Plug back in the power, turn back on the switch, and wait for the lights to populate. When the DSL light goes solid again you're up and running, and you should see an improvement over what you had before you started.
Please use this video for future reference at any time and thanks for watching.