If you're having trouble connecting to the internet, try these tools and tips.

Should you reboot?

If you have no connection, check to see if there is a service outage in your area before you reboot your equipment.

Enter your billing telephone number below.

Billing Telephone Number



1. Automated Troubleshooting Tool


2. Equipment Reboot

  • Follow these reboot directions if you can't log in to use Automated Troubleshooting.

3. Support Wizards

For more help, speak to our Technical Support team at 1.800.239.4430.

The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.

Still need help? Call 1.800.239.4430 or Live Chat

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