Bad connection

If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you.

Automated Troubleshooting Tool

Equipment Reboot

  • If you can't log in to use Automated Troubleshooting, follow these reboot directions.

Support Wizards

For more help, speak to our Technical Support team at 1.800.239.4430.

Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

Restart My Router & Set-Top Box

Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve ...

Read More
How to Change My Router's Wi-Fi Password

Your Frontier wireless router is configured out-of-the-box with its Wi-Fi turned on. Look for your network (or SSID) name and password on a sticker on the back, bottom or side of your ...

Read More
Accept Cookies

Cookies allow web sites to store little bits of information on your computer that may save you time or enable the web site to deliver customized information to you. Some web sites may ...

Read More