Support Wizard

Can your other devices—wired or wireless—connect to your Frontier internet service?

Test your other devices, such as laptops, tablets, and smartphones. Try to connect to the internet on your Frontier home network.

Let's quickly rule out a service outage at your address.

Enter your billing telephone number* below.

Billing Telephone Number*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

Use our Automated Troubleshooting tool.

Log in to begin and let us refresh your equipment.

If you can't log in, reboot your gateway manually:

1. Unplug the gateway
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Find the series of lights on your gateway.

Find the gateway's Broadband light.

Find the gateway's Service light.

Find the gateway's Wireless light.

Reboot the wireless device that can’t connect to the internet.

Give it time to fully power up.

Try to connect to the internet using a different wireless device.

Log in to your wireless network with either a smartphone or a laptop or a tablet.

If another device can connect to the internet using your wireless network, your device may have a problem.

While we don’t support wireless devices, our technical support staff may be able to help you further. You may contact us or your wireless device manufacturer.

Here's what to do about your service outage.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.