Woman with laptop and cordless phone

Select Ohio Customers:

Frontier is pleased to inform you that your voicemail service is being migrated to a new, more reliable voicemail platform. This upgrade will occur between midnight and 6 a.m. on November 29, 2017. During this time, you may experience a brief interruption of your voicemail service.

When you log in anytime after the migration, the system will guide you to change your current security PIN—we recommend 6 or more digits—and set up your new personalized greeting.

Log in:


  • From home or office—dial *100  NEW optional feature
  • Away from home or office—dial your 10-digit telephone number or local access number. When the greeting begins, press the * key.

Enter your PIN followed by the # key

  • Note: After 3 failed attempts your PIN will be disabled.
  • Forgot your PIN? Call 1.800.921.8101 (residential) or 1.800.921.8102 (business).
  • Create your new security PIN.
  • Create your new greeting.
  • Adjust any other settings you like.
Saved messages from your previous voicemail cannot be converted to the new platform. To access your old saved voicemail messages dial 1.833.828.1786 and use your former PIN.

Note: All messages on the former system will expire 30 days after they were received.

2 Learn what's new:
Phone icon connected to wireless devices
Still need help? Call 1.800.921.8106 or Live Chat

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