Create or Change My Account Passcode

Your security is a top priority. To protect your account information, we are asking you to create a 5-digit account passcode.

Each time you call Frontier, we’ll ask you for your 5-digit account passcode to verify your identity.

Note: If you have linked accounts, each account needs its own account passcode.

What about my 4-digit PIN?

You'll still use your 4-digit billing PIN to make one-time payments and manage your online Frontier ID / Username.

Read below to learn:

• How to Create Your Account Passcode
• How to Change Your Account Passcode
• What to Do If You Forget Your Account Passcode

How to Create Your Account Passcode

1. Log in to My Account
2. Click My Profile
3. Click to expand the Frontier ID, Online Password & Account Passcode section
4. Click Create beneath the words Account Passcode
5. Enter any 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
6. Click the CREATE button
7. Your account passcode is created! We'll send you an automated confirmation in one of the following ways:
   • a text message
   • an email
   • an automated phone call
   • a postcard

How to Change Your Account Passcode

1. Log in to My Account
2. Click My Profile
3. Click to expand the Frontier ID, Online Password & Account Passcode section
4. Click Change beneath the words Account Passcode
5. Enter a new 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
6. Click the CHANGE button
7. Your account passcode is updated! We'll send you an automated confirmation in one of the following ways:
   • a text message
   • an email
   • an automated phone call
   • a postcard

What to Do If You Forget Your Account Passcode

Should you forget your account passcode, it's easy to find.

1. Log in to My Account
2. Click My Profile
3. Click to expand the Frontier ID, Online Password & Account Passcode section
4. Click Show Passcode beneath the words Account Passcode
5. Your 5-digit passcode is now visible.

If you're unable to log in, and need to speak with Frontier:

• Chat with us
• We will verify your identity by sending you a 6-digit temporary code by text or email
• Tell the temporary code to the Frontier representative
• Once the representative verifies your temporary code, they can help you with any questions about your account