Your security is very important to us. To make sure your account information is protected, we are asking you to create a new 5-digit account passcode.

From now on, every time you call Frontier for help or information, we’ll ask you for your account passcode to verify your identity.

Note: If you have linked accounts, each account needs its own account passcode.

What about my 4-digit PIN?

You'll still use your 4-digit billing PIN to make one-time payments and manage your online Frontier ID / Username.

Create Your Account Passcode

  1. Log in to My Account and click My Profile.
  2. In the Frontier ID, Online Password & Account Passcode section, click Create beneath the Account Passcode section.
  3. Enter any 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
  4. Click CREATE.
  5. You’ll see a message that your account passcode is created. You’ll also receive an automated confirmation notice.

Change Your Account Passcode

  1. Log in to My Account and click My Profile.
  2. In the Frontier ID, Online Password & Account Passcode section, click Change beneath the Account Passcode section.
  3. Enter a new 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
  4. Click CHANGE.
  5. You’ll see a message that your account passcode is updated. You’ll also receive an automated confirmation notice.
Still need help? Call 1.800.921.8101 or Live Chat

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