Create or Change My Account Passcode

Your security is a top priority. To protect your account information, we are asking you to create a 5-digit account passcode.

Each time you call Frontier, we’ll ask you for your 5-digit account passcode to verify your identity.

Note: If you have linked accounts, each account needs its own account passcode.

You'll still use your 4-digit billing PIN to make one-time payments and manage your online Frontier ID / Username.

Read below to learn:

Log in to My Account
Click My Profile
Click to expand the Frontier ID, Online Password & Account Passcode section
Click Create beneath the words Account Passcode
Enter any 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
Click the CREATE button
Your account passcode is created! We'll send you an automated confirmation in one of the following ways:
- a text message
- an email
- an automated phone call
- a postcard

Log in to My Account
Click My Profile
Click to expand the Frontier ID, Online Password & Account Passcode section
Click Change beneath the words Account Passcode
Enter a new 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
Click the CHANGE button
Your account passcode is updated! We'll send you an automated confirmation in one of the following ways:
- a text message
- an email
- an automated phone call
- a postcard

Should you forget your account passcode, it's easy to find.

If you're unable to log in, and need to speak with Frontier:

Chat with us
We will verify your identity by sending you a 6-digit temporary code by text or email
Tell the temporary code to the Frontier representative
Once the representative verifies your temporary code, they can help you with any questions about your account