Contact Information

We'll use this information to quick verify your identity and keep you updated on your order
Please lift any freezes or holds on your credit file to continue with verification. Don’t worry—this will not affect your credit score.

Not ready for a soft credit check? You can pay a one-time, refundable deposit instead.

FAQs

We’ll use your contact information like phone and email to keep you informed about your order status, installation updates and important account information. Your name and date of birth will be used to verify your identity and ensure account security.
No, providing your contact information here is strictly for order-related updates. You can choose to opt-in for promotional messages separately.
To protect your account and ensure that only authorized individuals can place an order. This helps prevent fraud and keeps your personal information secure. It’s also a standard practice for internet service providers to check your identity.
If we’re unable to verify your information, you’ll need to contact us to provide additional details or provide alternative verification options.

To continue your order, temporarily lift your credit freeze through your Equifax account or the Lock & Alert app. This can be done instantly, allowing you to complete your order today.

A soft credit check is used for informational purposes, like for a service provider to determine what offers you qualify for or for an employer to conduct a background check.


Unlike hard inquiries, a soft credit check doesn’t affect your credit score. If you prefer not to complete a credit check, you can choose to pay a one-time refundable deposit instead.