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Terms and Conditions


Frontier Communications Corporation is committed to maintaining the integrity of all our telecommunications systems. To achieve these goals, we observe and enforce the following Terms and Conditions:

General Terms and Conditions

  • Frontier Residential General Terms and Conditions
  • Frontier Business Service Terms and Conditions
  • Arbitration Provision
  • Television

  • CT customers - Frontier TV Customer Notice
  • DISH Network Digital Satellite TV
  • FiOS TV**
  • High-Speed Internet

  • Residential Internet Service Terms and Conditions
  • Former Residential Internet Service Terms and Conditions***
  • Former FiOS Internet***
  • Residential Internet Service with Embedded Line Terms and Conditions
  • Residential Internet Service with Emergency Line Terms and Conditions
  • Frontier General/911 Terms of Service Acknowledgment Form
  • Voice/VoIP/Telephone

  • Frontier General/911 Terms of Service Acknowledgment Form
  • Residential VoIP and Digital Voice Terms of Service
  • CA, FL, and TX FiOS Customers - Frontier Customer Notice for Voice-Over-IP and Digital Voice Services
  • CT Customers - Frontier Voice Customer Notice / 911 Acknowledgement
  • Digital Phone 100 Offers*
  • Digital Phone Essentials Offers**
  • Digital Phone State Unlimited Offers**
  • Free Second Line
  • Frontier AnyWare Minimum Requirements
  • Frontier Long Distance
  • Inside Wire Maintenance Terms of Service
  • Inside Wire Maintenance Terms of Service for Business Wireline Customers
  • Telephone Protection Plan
  • Unlimited Nationwide Voice-Calling Offers
  • Bundles

  • Internet with Digital Phone Unlimited Nationwide
  • Internet with Digital Phone Unlimited Nationwide & DISH
  • Internet with Digital Phone State Unlimited Voice-Calling**
  • Internet with Digital Phone State Unlimited Voice-Calling & DISH**
  • Internet with Digital Phone Essentials**
  • Internet with Digital Phone Essentials & DISH**
  • Internet with Digital Phone 100*
  • Internet with Digital Phone 100 & DISH*
  • Triple Play-Choice*
  • Triple Play-Choice Xtra*
  • Online Services, Terms of Service and Conditions

  • Frontier Online Bill Pay
  • DNS Hosting Services
  • Frontier.com
  • Frontier Mail
  • Frontier Yahoo! Mail
  • Frontier Secure Services
  • Frontier Secure

  • Multi-Device Security
  • Content Anywhere
  • Identity Protection
  • Identity Protection - applicable to orders placed after November 2013
  • Applicable to orders placed after May 2013
  • Frontier Secure Personal Device Protection
  • Frontier Secure Personal Multi-Device Protection
  • Frontier Secure Whole Home Protection
  • Frontier Secure Office Multi-Device Protection
  • Frontier Secure Office Multi-Device Plus Protection
  • Applicable to orders placed prior to May 2013
  • Multiple Laptops with Accidental Damage from Handling
  • PC Protection Plan: Multiple Devices
  • PC Protection Plan: Single Device
  • PC Protection Plan with Accidental Damage from Handling for a Laptop Computer - Single Device
  • Protection Pak
  • Protection Pak: Computers & Telephones
  • Protection Pak Enhanced: Flat Panel TVs, Computers, Telephones
  • Protection Pak Enhanced: Flat Panel TVs, Laptops, Telephones
  • Protection Pak Enhanced: Accidental Damage from Handling on Laptop Computers
  • Single Laptop with Accidental Damage from Handling
  • Telephone Protection Plan
  • TV Protection Plan
  • TV Protection Plan - Multiple
  • Former Verizon Customers that placed orders after July 23, 2014
  • TV Protection Plan
  • Premium Device Protection
  • Protection Pak: Computers w/ Accidental Damage from Handling on Laptop Computers and Tablets
  • Former Verizon Customers that placed orders after March 17, 2013
  • TV Protection Plan - Multiple
  • Protection Pak: Computers and Telephones w/ Accidental Damage from Handling on Laptop Computers
  • Protection Pak: Computers, Telephones
  • Protection Pak Enhanced: Flat Panel TVs, Laptops, Telephones
  • Protection Pak Enhanced: Flat Panel TVs, Computers, Telephones
  • PC Protection Plan - Single
  • PC Protection Plan with Accidental Damage from Handling for a Laptop Computer - Single
  • Promotional Offers

  • CT customers - Frontier Visa® Reward Card
  • Frontier Visa® Reward Card
  • Amazon Prime
  • Amazon Prime and $200 Amazon Gift Card
  • Conferencing

  • Software Application Terms & Conditions
  • Audio and Web Conferencing Terms & Conditions
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    Frontier policies | Frontier tariff information

    *No longer offered.
    **Not available in all areas.
    ***Effective January 1, 2016, Frontier updated the applicable Residential Internet Service Terms and Conditions and combined these terms with the FiOS Internet Terms and Conditions.