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Frontier Policies


Frontier Communications Corporation is committed to maintaining the integrity of all our telecommunications systems, while respecting and protecting our customers' privacy. To achieve these goals, we observe and enforce the following policies:

  • Privacy Policy
  • CPNI Form
  • Residential Internet - Acceptable Use Policy (AUP)—Customers subscribing to this AUP include users of Frontier's Residential Dialup Internet and Frontier High-Speed Internet.
  • Commercial Internet - Acceptable Use Policy (AUP)—Customers subscribing to this AUP include Frontier High-Speed Internet, FrontierNetDirect, and those customers connected within the Frontier CyberCenter.
  • Frontier Broadband Fair Access Policy - Satellite
  • Do Not Call Policy
  • Email Disclaimer
  • Social Media Code of Conduct
  • Blocking Options—Protect yourself against unauthorized charges appearing on your monthly Frontier bill.
  • Frontier Communications Subpoena Compliance
  • Frontier AnyWare Fair Use Policy
  • Local Carrier Freeze Form
  • Network Management Policy
  • Texas Customer Rights
  • View Frontier's Terms and Conditions.

    Note: As you may have read or heard on the news, some telephone companies have been mentioned as having provided customer telephone information to the U.S. National Security Agency (NSA). The news suggests that the requests for phone records may have been made without proper legal authority. Frontier customers can be confident that your privacy is our priority. We do not, and will not, disclose your phone records to third parties unless required to do so by law, such as a court order or subpoena.

    If you have any questions, please email us at frontier@ftr.com.