Frontier Policies

Frontier^® Communications Corporation is committed to maintaining the integrity of all our telecommunications systems, while respecting and protecting our customers’ privacy. To achieve these goals, we observe and enforce the following policies:

• Blocking Options — Protect yourself against unauthorized charges appearing on your monthly Frontier bill.
• California Privacy Policy
• Commercial Internet – Acceptable Use Policy (AUP) — Customers subscribing to this AUP include Frontier Fiber Internet, FrontierNetDirect, and those customers connected within the Frontier CyberCenter.
• Consumer Broadband Labels
• CPNI (Customer Proprietary Network Information) Form
• Do Not Call Policy
• Email Disclaimer
• Frontier Broadband Fair Access Policy – Satellite
• Frontier Communications Subpoena Compliance
• Local Carrier Freeze Form
• Network Management Policy
• New York Complaint Filing Policy
• New York Emergency Management Plan
• Ohio Customer Rights and Responsibilities
• Ohio Customer Rights and Responsibilities — Bill Message
• Privacy Policy (*Note: Frontier does not track or sell your individual browsing history.)
• Residential Internet – Acceptable Use Policy (AUP) — Customers subscribing to this AUP include users of Frontier’s Residential Internet and Frontier Fiber Internet.
• Social Media Code of Conduct

View Frontier’s Terms and Conditions.