Support Wizard

Let's check for the simplest problem first.

Find the ringer volume control on your phone, and turn it all the way up. Place a test call to your phone number from your cell phone, or ask someone else to call you.

If call forwarding is turned on, you won’t be able to answer any calls.

After you hear a dial tone on your phone, try disabling call forwarding. Most customers can press 7 3 to turn off call forwarding. Place a test call to your phone number from your cell phone, or ask someone else to call you.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

Please try our My phone has no dial tone support wizard. It's a better fit for this problem.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.