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You can change your Auto Pay settings at any time. Sign into My Account and select “Manage Auto Pay” from the My Payments menu. Here, you can turn Auto Pay on or off and change or add payment methods.

Please note: If Auto Pay is required to receive a discount, your bill will change if you discontinue it.

Yes. Call our Automated System at 800-917-7489 to pay your bill by phone. There are no fees for phone payments using our automated system.

Phone payments can be made by bank account, debit card or major credit card, and payments are posted to your account immediately.

Please have your 17-digit Frontier account number from your bill when you call.

To pay by mail, please send your payment and payment stub to:
Frontier
PO Box 740407
Cincinnati, OH 45274-0407

There is no fee to pay by mail. Please pay by check or money order made out to Frontier. Write your 17-digit account number on the “For” line of your check or money order. Payments are posted to your account after 5:30 p.m. on the day they are received.

If you need to make an overnight payment, please send to:
Frontier
5050 Kingsley Drive
Cincinnati, OH 45227-1115

Chat with us to check if you can move your Frontier services to your new location.

If you are not enrolled in paperless billing, you will receive a $3.49/mo fee. This fee helps offset the rising costs of providing services, including the cost of paper and postage. To waive this fee, simply enroll in Paperless Billing by logging into your account, go to My Profile, and under My Accounts you will be able to manage your bill preference. For more assistance, check out the Choose paperless or printed billing article.