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Frequently Asked Questions: DIRECTV STREAM

All you need to get started is high speed internet. Recommend minimum 24 Mbps for optimal viewing (min 8 Mbps per stream). With DIRECTV STREAM, we recommend the Internet 25 plan or higher. Limit 3 concurrent out-of-home DIRECTV STREAM streams.

The DIRECTV STREAM device comes preloaded with crowd-favorite apps like Netflix, YouTube, and Pandora as well as a free game app featuring popular titles like Hunting Trails, Doodle Jump, and more. Access other 3rd-party entertainment apps in the Google Play Store. Device installment contract options available.


Req's separate subscription/login for Netflix, Pandora and YouTube. Google login required. Google and Google Play are trademarks of Google LLC.

Enjoy unlimited hours of cloud DVR recordings for $10/mo. There are no limits as to how many shows you can record at the same time, so you’ll never miss out. Also, your recordings will last for 90 days, and you can access that on all of your devices, not just your TV.

You can stream DIRECTV STREAM anytime, anywhere.* Just download the DIRECTV STREAM app on your favorite mobile device or tablet to watch on the go. Plus, you can watch up to 3 different shows on up to 3 different devices at the same time. See all compatible devices


*Available only in the U.S. (excl. Puerto Rico & U.S.V.I.). Req’s compatible device & data connection. Limited 3 concurrent out-of-home DIRECTV STREAM streams.

Frequently Asked Questions: DISH



TV service terms and conditions: Offer for new and qualifying former customers only.

Frontier Communications is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s).

Qualification: Advertised price requires credit qualification and 24-month commitment. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/13/22. 2-Year Commitment: Early termination fee of $20/mo. remaining applies if you cancel early.

“Additional Offer Details” : Included in 2-year price guarantee at $69.99 advertised price: America's Top 120 programming package, local channels, HD service fees, and Hopper Duo Smart DVR for 1 TV. Included in 2-year price guarantee for additional cost: Programming package upgrades ($84.99 for AT120+, $94.99 for AT200, $104.99 for AT250), monthly fees for upgraded or additional receivers ($5-$7 per additional TV, receivers with additional functionality may be $10-$15). NOT included in 2-year price guarantee or advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees. Premium Channels: 3 Mos. Free: After 3 mos., you will be billed $30/mo. for Showtime, Starz, and DISH Movie Pack unless you call or go online to cancel. Remote: The DISH Voice Remote with Google Assistant requires internet-connected Hopper, Joey, or Wally device. Customer must press Voice Remote button to activate feature. Google Assistant Smart Home features require Google account and compatible devices. Google is a trademark of Google LLC. Other: All packages, programming, features, and functionality and all prices and fees not included in price lock are subject to change without notice. After 6 mos., if selected, you will be billed $9.99/mo. for DISH Protect Plus unless you call to cancel. After 2 years, then-current everyday prices for all services apply. Free standard professional installation for TV only. Internet and phone services are provided by partners, require credit qualification, and will be billed separately. Internet prices shown do not include guarantees. Equipment lease charges may apply. Leased equipment must be returned upon cancellation or unreturned equipment fees apply. 99% nationwide signal reliability based on a nationwide survey of DISH customers. Watching live and recorded TV on DISH Anywhere requires internet-connected Hopper and compatible mobile device. Miscellaneous: Taxes or surcharges may apply. All packages and offer subject to change without notice. Additional restrictions may apply. ©2021 DISH Network LLC. All rights reserved. 55+ Offer: Verification may be required. Streaming: Netflix subscription required. Requires internet-connected Hopper 2, 3 or Duo. YouTube integration requires internet-connected Hopper 2, 3 or Duo. Amazon Prime subscription required. Requires internet-connected Hopper 3. Dish Anywhere: Watching live and recorded TV anywhere requires internet-connected Hopper and compatible mobile device.

Frequently Asked Questions: STREAMING

  • Televisions with smart TV technology are ready to stream out of the box. To stream on older TVs, you’ll need to install a streaming device such as a Roku or Amazon Firestick. You can also stream through a computer, tablet or smart phone.
  • The streaming provider you choose will have more information about the device(s) they support for streaming.
  • Frontier does not sell streaming devices. Customers need to purchase devices independently.

No, Frontier technicians are not trained to install equipment that Frontier does not sell.

No, you cannot stream through your DVR. However, most Internet and TV providers offer DVR services to record live content, sometimes for an additional fee. Also, each provider has different storage limits for their DVR service.

That depends on the streaming provider and the package you choose. Most packages offer multi-streaming anywhere from 3-5 simultaneous streams. Your Frontier connection must be fast enough to support multi-streaming for an optimal multi-streaming experience.

You should check with your streaming provider(s) regarding their terms of service. In addition, all billing questions should be directed to the provider(s) you choose for streaming services.