When you sign in to your Frontier account to view your bill online, you’ll find your 17-digit account number at the top right between key account information. On paper bills, your account number is located at the top left under Account Summary.

Start by checking your internet connection. Next, check your credentials at frontier.com/login. You can reset your username or password if needed.

If your login works but you don’t see your account information, your services may have been suspended due to non-payment. Please contact us to make a payment and restore account access.

If your payment is due and you can’t get access to your account, the best option is using Express Pay to make a payment without logging in. You can also pay by phone using our automated line 800-917-7489 or mail your payment to:

Frontier Communications
P.O. Box 740407
Cincinnati, OH 45274-0407

Make a one-time payment online or over the phone through our automated line at 800-917-7489 to get your account in good standing. Or chat with us to avoid an interruption in service.

When the past due amount has been paid and posts to your account, your service(s) will automatically be scheduled for restoration. Please allow up to 24 hours for full restoration of service(s).

Please allow up to 24 hours for full restoration of service(s). If services have not been restored after that timeframe, please chat with us.