How to Install Secure Pro

Before you install Secure Pro: You cannot have two anti-virus or multi-purpose security products from different companies installed on your computer.

  • PC users: Secure Pro may detect and remove your anti-virus software during the installation process. You can manually remove your product by choosing Add/Remove Programs from the Control Panel.
  • Mac users: You must remove your anti-virus software. Open a Finder window and navigate to Apps. Drag the anti-virus security app to your trash bin. If this doesn't work, go to Spotlight in the top right corner of your screen and type “remove <name of program>” (replace <name of program> with the name of the anti-virus software you are currently running), and then follow the prompts. You may need to authenticate as an administrative user during this process.
  • iOS device users: Remove your anti-virus software through Device Settings or the App store.
  • Android device users: Remove your anti-virus software through Device Settings or Google Play.

To Install Secure Pro:

  1. Log into the Secure Pro portal with the username and temporary password sent to you via email when you first ordered the product.
    • If you didn't get a welcome email or you don't have your username, chat with us for assistance.
    • If you forgot your password, click the Forgot your password? link on the login screen and enter your email assigned to the subscription. Check your email for a password reset link.
  2. Once logged in, click the Add Device button beneath your username.
  3. To activate Secure Pro on the device you're using, choose yours or someone else's device.
  4. To install the software on another device, click the Someone else's device button.
  5. Follow the instructions on your screen. Once downloaded, run the installer and follow the prompts to complete your installation. The software will show "Protected" once finished.

Supported Platforms

Windows 7 (SP1), Windows 8.1, Windows 10, Windows 11, macOS 10.15 (Catalina) or later, iOS 14 or later, Android 7.0 or later. ARM-based tablets are not supported.

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