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Troubleshooting


Frontier Service Outage Overview

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services. If you would like to report a new [...]


How to Troubleshoot Internet Connection Issues

You have options if you are experiencing any of the issues listed below. FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers: Automated Troubleshooting may help to resolve many common Internet connection issues. To request Automated Troubleshooting, go to our [...]


Frontier Internet Speed Test Tool

Test your high-speed internet connection bandwidth to locations around the US with this interactive broadband speed-test [...]


No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital Voice will work for up to 8 hours. Your FiOS® equipment includes an ONT. If you have an external ONT, it [...]


How to Release & Renew Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release and [...]