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Troubleshooting


Troubleshoot Internet Issues

If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you. Automated Troubleshooting Tool Automated Troubleshooting can resolve many common internet connection issues. Go to our Troubleshooting page and log in with your Frontier ID if [...]


How to Release & Renew Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]


Service Outages

Did you lose your power? Are your TV and internet services not working? Call 1.800.921.8101 to report an outage or find out the outage status in your area. Note: For many Frontier voice customers, your phone service will continue to work for a minimum of 8 hours with a fully-charged battery [...]