Are you having a service outage?
Enter your billing telephone number* below to see if there is an outage at your address.
Billing Telephone Number*
To receive text messages from Frontier with outage updates, follow the instructions below. You may also get service updates by following us on Twitter.
If you are having an issue, follow the troubleshooting steps below.
*This is your Frontier telephone number or the first 10 digits of your Frontier account number.
Need updates on area service outages?
The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates.
- Sign in to your account
- Click My Profile then My Contact Information & Notification Preferences
- Add your mobile number and don’t forget to verify it.
Note: If we already have your verified mobile number, you’re all set.
Is the outage in your house only?
You may be able to fix it yourself with these troubleshooting tips and tools:
- Use the Automated Troubleshooting tool
- Restart your router
- Troubleshoot if you have no dial tone
- Troubleshoot your internet connection
- Visit our Support Wizard
Do you have cellphone service?
With your Frontier apps, you can access your account, pay your bill, and watch TV.
Don't have them? Download them today to be prepared.