Are you having a service outage?
Enter your billing telephone number* below to see if there is an outage at your address.
Billing Telephone Number*
*This is your Frontier telephone number or the first 10 digits of your Frontier account number.
Need updates on area service outages?
- Call us at 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored.
- Follow us on Twitter for service updates. Contact us on Twitter or Facebook with questions.
Is the outage in your house only?
You may be able to fix it yourself with these troubleshooting tips and tools:
- Use the Automated Troubleshooting tool
- Restart your router
- Troubleshoot if you have no dial tone
- Troubleshoot your internet connection
- Visit our Support Wizard
Do you have cellphone service?
With your Frontier apps, you can access your account, pay your bill, and watch TV.
Don't have them? Download them today to be prepared.