Live Chat

During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what a storm will bring, our teams will do everything possible to ensure their readiness.

We will post important, significant weather-related information on our Weather Alerts page. We encourage you to read how to report an outage and how to get updates from Frontier on social media.

We believe it's important for the communities we serve to know that we are prepared for potential natural disasters and other emergencies that may occur. We take several steps including:

  • Equipping fleet vehicles with extra fuel, fluids and lighting
  • Double-checking all safety equipment and supplies used by field technicians
  • Placing emergency network supplies throughout company facilities
  • Taking inventory on supplies needed for network restoration in the event of severe weather

Know that we will be there for you after a storm if necessary to restore service as quickly and safely as possible.

Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

How To Renew & Release Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type ...

Read More
No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital ...

Read More
How To Troubleshoot Internet Connection Issues

If you are experiencing any of the following issues with your Frontier Internet connection, try a reboot, or let our Support Wizard guide you through the necessary steps to correct your ...

Read More